Keyana Jackson
Milwaukee,WI
Summary
Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SECRETARY II
Milwaukee Public Schools
01.2022 - Current
- Served as a key support function for the department of Research and Assessment
- Oversaw high volume timecard administration in PeopleSoft for over 100 schools seeking funding from two major federal grants
- Developed and enforced procedures to ensure grant compliance and correct timecard administration
- Maintained a comprehensive filing system electronically and physically
- Provided exceptional clerical, administrative, reception and customer service to RAD team, schools, staff and guests.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Cultivated an organized filing system for both digital and physical documents, increasing ease of access for all employees.
- Oversaw daily operations in the office, effectively managing resources and personnel for optimal productivity.
Daycare Owner/Operator
Adventures Through Learning
01.2022 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved parent satisfaction with open and consistent communication channels.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Assisted children with special needs by providing tailored support and accommodations, ensuring inclusive learning environment.
CORRECTIONAL OFFICER
Milwaukee County Sheriff Office
05.2019 - 01.2022
- Maintained clear and open communications with facility areas to support safe operations
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Maintained a comprehensive filing system electronically and physically
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Applied nonviolent response tools and physical restraint during problematic situations
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Inspected cells and conducted random searches of common areas
- Supervised residents during meal distribution and intake, recreation time and work-site performance
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
NURSING AIDE
Talent Bridge
11.2013 - 02.2016
- Provided direct and indirect health care for students and staff in conformance with school district policies, professional standards, and physician's orders, individual education plans (IEP), Section 504 plans, and nursing care plans.
OPERATIONS ASSOCIATE
Carmel Development
09.2013 - 12.2013
- Responsible for providing diverse range of operational and administrative support at child care center.
CERTIFIED NURSING ASSISTANT
Waukesha Springs
02.2012 - 04.2013
- Assisted nurses and other medical staff in providing direct, personal care and administrative log of activities.
PERSONAL CARE WORKER
Mid America
11.2011 - 01.2013
- Performed the monitoring, logging of patient condition, transportation, meal provisions and other health and wellness activities.
Education
Associate of Arts - Business Management
Phoenix University
04.2024
GED -
Milwaukee Area Technical College
10.2018
Skills
- Customer Service
- Verbal and written communication
- Complex Problem-Solving
- Account reconciliations knowledge
- Inter-office communications
- Record preparation
- Accounts receivable and payable
- Office Administration
- Organization
- Payroll Processing
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- Strong Work Ethic
- Classroom Management
- Adaptable
- Student Engagement
- Positive Reinforcement
- Activity Planning
- Group Instruction
Certification
- Certified Short-Term Substitute Teacher 08/2024
- Certified Correctional Officer, Milwaukee County Sheriff, 01/2019
- Certified Nursing Assistant (CNA), Milwaukee Area Technical College, 01/2008
Profileinfo
A team player with over 15 years of experience in management, administration, customer service and support in fast paced environments within the public and private sectors.
Personal Information
Title: ADMINISTRATIVE PROFESSIONAL
References
- Alla Kadadha, Grants Coordinator, Milwaukee Public Schools, (414) 439-5169
- TiQuita Carter, Secretary II, Milwaukee Public School, 414-243-1570
Timeline
SECRETARY II
Milwaukee Public Schools
01.2022 - Current
Daycare Owner/Operator
Adventures Through Learning
01.2022 - Current
CORRECTIONAL OFFICER
Milwaukee County Sheriff Office
05.2019 - 01.2022
NURSING AIDE
Talent Bridge
11.2013 - 02.2016
OPERATIONS ASSOCIATE
Carmel Development
09.2013 - 12.2013
CERTIFIED NURSING ASSISTANT
Waukesha Springs
02.2012 - 04.2013
PERSONAL CARE WORKER
Mid America
11.2011 - 01.2013
Associate of Arts - Business Management
Phoenix University
GED -
Milwaukee Area Technical College
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