Keyana Jones

• Meet and exceed personal and store sales goal and standards of performance.
• Assist in recruiting and hiring of high caliber employees with in store needs.
• Assist in training and developing a successful sales team.
• Provide feedback, coaching, and accountability to all employees.
• Recognize talented staff and develop them for growth within the company.
• Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training’s absence.
• Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager In Training’s absence.
• Effectively communicate all store needs to Store Manager and Manager In Training 2
• Resolve customer issues effectively.
• Provide a fun, full service experience to all customers.
• Understand the Journeys culture and demonstrate it to the team.
• Bank Deposits
• Open/Closing the store

• Perform Store Manager duties while the store manager isn't available to be present in the store.
• Manage staff and assign duties
• Determine merchandise and services to be sold
• Determine staffing requirements Resolve problems that arise, such as customer complaints and supply shortages
• Plan, organize, direct, control and evaluate daily operations
• Recruit, hire and supervise staff and/or volunteers

• Protected companies assets and prevented loss
• Acted as store manager when store manager was absent
• Open and Closed Registers
• Created and logged and did bank deposits
• Oversaw Safe Deposits to LOOMIS
• Interviewed, recruited, and trained new hires to fill store positions
• Attended weekly District Conference Calls

• Applied and coached team on expectations and goals
• Delegated daily operational duties
• Ensured a clean and safe working environment
• Opened and closed store to company procedures
• Created value within store
• Prioritized guest satisfaction

• Accurately processed shipment and reported any discrepancies
• Maintained visual excellence and organization both on sales floor and stock room
• Ensured weekly tasks for store cleaning were completed
• Looked through daily directives for emergency recalls and visual changes

• Suggested treatments and styles to suit customer appearance and fashion choices.
• Monitored current trends to understand fashions and better serve customer needs.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Made sure guests had great customer service during their visits
• Processed payments, entering sales in register for prompt customer service.

• STORE GOALS

Achieves store goals by driving sales through visual merchandising, market events, and customer experience. Executes markdowns, shipping, receiving, and cash control with accuracy. Controls and minimizes shrink. Maintains payroll within budgetary guidance. Possesses business acumen by demonstrating financial and operational understanding of the organization.

• CUSTOMER FOCUS

Maintains a customer-centric focus. Ensures associates are knowledgeable, helpful, and able to efficiently carry-out the store recovery functions. Provides associates the tools necessary to ensure customer satisfaction. Delivers positive resolutions to challenges and complaints from customers.

• TRAINING AND DEVELOPMENT

Trains and develops Assistant Store Managers and all store associates. Oversees and executes successful staffing strategies. Networks to build a pipeline of potential new associates. Recruits and retains qualified associates to ensure staffing needs are consistently met. Holds poor performing managers and associates accountable through conversation and documentation. Provides staff with growth opportunities through consistent coaching.

• STORE PRESENTATION

Ensures store is properly merchandised and up to company’s visual standards. Merchandises store with a results-oriented mindset in order to drive key metrics. Makes visual merchandising decisions based on the needs of their customers. Executes floorset directives in a timely and effective manner. Keeps store’s product level high by ensuring new shipment is quickly processed and placed on floor.

• COMMUNICATION

Coaches, confronts, and counsels associates to improve overall performance. Inform and direct associates daily on the evolving needs of the business through clear and concise direction. Follows up with team to ensure projects were properly executed. Communicates store information with the District Manager and Support Center.