Keyana Mitchell

Dynamic Office Administrative Assistant with proven expertise at HirePro in enhancing client relations and streamlining office operations. Skilled in data entry and verbal communication, I excel at fostering collaboration and optimizing workflows, contributing to improved efficiency and client satisfaction. A dedicated team player committed to delivering exceptional administrative support.

• Scheduling - Organized technician schedule for customer jobs.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Increased office productivity [Number]% by implementing numerous process improvements.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
• Advanced from [Job Title] to [Job Title] within [Timeframe] for [reason for promotion].
• Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
• Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
• Trained [Number] temporary accounting administrative staff during tax season.
• Responded to over [Number] customer inquiries each day.
• Saved company $[Amount] per month in [type] costs.
• Managed daily schedules and sales leads for [Number] senior and junior loan officers.
• Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
• Completed payroll for staff of [Number] direct reports.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Recognized by customers and [Job Title] for expedient and effective service.
• Managed inventory and office budgeting for supplies for busy office of [Number] employees.
• Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
• Successfully resolved [Number] customer issues per [Time period].
• Earned "[Award]" in [Year].
• Assisted management with the training of [Number] new staff members.
• Travel Planning - Booked heavy domestic and international travel for department of [Number].

• Office Administrator 2012-2015
• Business Education 1992-1994
• STNA Tested Nursing Assistant, Certification Bedford, Ohio
• Kent State University Kent, Ohio
• Studied Special Education
• Shaw High School East Cleveland, Ohio
• Diploma