Keyana RePass
Cybersecurity Analyst
Orlando,FL
Summary
CompTIA Security+ certified U.S. Navy veteran and results-driven Sr. IT analyst with over 8 years experience in various technology support roles. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Looking to gain hands-on experience identifying, investigating, and responding to information security alerts in a full time remote or hybrid position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Vulnerability Research /Incident Response Engineer
New Relic
San Francisco, CA
05.2023 - Current
- Developed risk assessment reports to identify threats and vulnerabilities.
- Built and strengthened relationships to manage effective planning and implementation of incident response strategies.
- Collaborated with stakeholders to prepare plans and procedures to respond to assessed threats, risks and vulnerabilities from emerging security issues.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
IT Service Desk Analyst
Booking.com USA
Orlando, FL
01.2023 - Current
- Assisted end users in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
IT Analyst - Mac Systems Engineering
JetBlue Airways
Orlando, FL
05.2022 - 11.2022
- Enforce meeting PCI-DSS compliance requirements
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Installed system updates to address vulnerabilities and reduce security issues
- Promoted company-wide informational campaigns to educate a base of 250+ end-users on security threats and their prevention
Computer Systems Administrator
University of Central Florida
Orlando, FL
05.2021 - 05.2022
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks
- Lead inventory control measures to replenish and maintain IT equipment.
- Streamlined the procedures for offboarding employees
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Contributed to development, administration and testing of disaster recovery plans.
Senior Technical Support Analyst
Apple Inc
Cupertino, California
06.2014 - 06.2021
- Managed 100+ customer calls per day
- Analyzed issues to identify troubleshooting methods needed for quick remediation which improved the company’s overall net promoter score by 31%,
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Explained technical information in clear terms to promote better understanding for non-technical users
- Performed root cause analysis of reported issues to enact corrections
- Reduced negative customer support interactions by 40% through improved communication with customers on product updates and shipping times
Education
Bachelor of Science - Cybersecurity
Eastern Florida State College
Cocoa, FL 12.2022 - Current
Associate of Science - Information Technology
Valencia College
Orlando, FL 01.2017 - 05.2022
CompTIA Certification - CySA+
University of South Florida
Tampa, FL 01.2023 - 06.2023
CompTIA Certification - CompTIA Security+ CE
CompTia
Sterling, VA 12.2022 - 02.2023
Skills
Threat & vulnerability research
Incident Response Management
Endpoint Security
Agile framework
Google Workspace
Nessus
Risk mitigation strategies
Security vulnerability assessment
Timeline
Vulnerability Research /Incident Response Engineer
New Relic
05.2023 - Current
IT Service Desk Analyst
Booking.com USA
01.2023 - Current
CompTIA Certification - CySA+
University of South Florida
01.2023 - 06.2023
Bachelor of Science - Cybersecurity
Eastern Florida State College
12.2022 - Current
CompTIA Certification - CompTIA Security+ CE
CompTia
12.2022 - 02.2023
IT Analyst - Mac Systems Engineering
JetBlue Airways
05.2022 - 11.2022
Computer Systems Administrator
University of Central Florida
05.2021 - 05.2022
Associate of Science - Information Technology
Valencia College
01.2017 - 05.2022
Senior Technical Support Analyst
Apple Inc
06.2014 - 06.2021