Keyana Scott
New York,NY
Summary
Customer Service Expert bringing stellar skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer needs and providing customized solutions to build loyalty. Pursuing new opportunities to utilize my growing expertise.
Overview
16
16
years of professional experience
Work History
Payroll Clerk
NYC Health + Hospitals (hired Through IMCS Group)
04.2022 - Current
- Managed approximately 75+ calls and emails, per day, to assist with payroll inquiries and discrepancies.
- Responsible for completing employee wage verifications.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation and sick pay out and garnishments using PeopleSoft and Mainframe (Webterm).
General Manager
Paint N Pour
06.2018 - 09.2021
- Molded team and embraced change to adapt within dynamic market
- Led team by answering complex customer questions and mentoring staff one-on-one
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed budget implementations, employee reviews, training, schedules and online reservations
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development.
Lead Bartender
Red Robin
10.2016 - 03.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Closed out cash register and prepared cashier report at
- Poured and prepared mixed drinks for over 300 customers daily.
Bartender/Server
Applebees
03.2011 - 10.2016
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Responded proactively and positively to rapid change in volume.
Administrative Assistant (Temp)
Robert Half International
05.2009 - 01.2011
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Skills
- Administrative Management
- Strong Verbal and Written Communication
- Investigating Discrepancies
- Payroll Software Proficiency
- Customer Data Confidentiality
- Upbeat and Positive Personality
Timeline
Payroll Clerk
NYC Health + Hospitals (hired Through IMCS Group)
04.2022 - Current
General Manager
Paint N Pour
06.2018 - 09.2021
Lead Bartender
Red Robin
10.2016 - 03.2018
Bartender/Server
Applebees
03.2011 - 10.2016
Administrative Assistant (Temp)
Robert Half International
05.2009 - 01.2011
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