Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyana Terry

Philadelphia,PA

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

12
12
years of professional experience

Work History

HR Administrative Assistant

Brooks Alternative Agency
07.2021 - Current


  • Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
  • Ensured accurate recordkeeping of required employee trainings or certifications in accordance with industry regulations or company policies.
  • Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Banker

Citizens Bank
03.2017 - 12.2020
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Rental Sales Agent

Enterprise Car Rental
03.2014 - 02.2017
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
  • Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.

Administrative Assistant

HCR ManorCare
05.2012 - 04.2014


  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Bachelor of Science - Business Management

Pennsylvania State University
University Park, PA
12.2016

Skills

  • Microsoft Office and Docusign
  • Customer Service
  • Maintaining files
  • Relationship Building
  • Interpersonal Skills
  • Attention to Detail
  • Multitasking Abilities
  • Office Organization
  • Administrative Skills
  • Product Knowledge
  • Problem-solving abilities

Timeline

HR Administrative Assistant

Brooks Alternative Agency
07.2021 - Current

Banker

Citizens Bank
03.2017 - 12.2020

Rental Sales Agent

Enterprise Car Rental
03.2014 - 02.2017

Administrative Assistant

HCR ManorCare
05.2012 - 04.2014

Bachelor of Science - Business Management

Pennsylvania State University
Keyana Terry