Keyana Washington
Humble,TX
Summary
Performance-driven and detail-oriented professional with a unique blend of leasing consultation skills and robust service experience in the airline industry. Proven track record of delivering exceptional service, effectively managing client relationships, and enhancing operational efficiency in fast-paced environments. Adept at understanding diverse client needs, leveraging strong communication skills to foster trust and rapport. Eager to bring a fresh perspective and dedicated work ethic to the leasing sector, combining a passion for real estate with a commitment to exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Delta Air Lines
04.2021 - 07.2024
- Greet Passengers
- Assist with checking passengers in for flight
- Lift up to 50lbs Luggage's
- Ensure all Passengers PNR matches Identity
- Occasionally assist with unaccompanied minors
- Complete Aircraft seat assignments
- Complete Aircraft Safety Checklist
- Operate jet bridge to and from the aircraft
- Ensure all passengers are assigned a seat
- Demonstrate the use of Kiosk Machine
Leasing Consultant
Cushman & Wakefield
02.2022 - 05.2024
- Provided strong lease-up strategies
- Conducted informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Customer Assistance Representative
American Airlines
01.2017 - 03.2020
- Greet and interact with passengers
- Lift passengers Baggage's up to 70lbs
- Check in passengers for their current flight
- Assist with unaccompanied minors
- Demonstrates the use of Kiosk Machine
- Communicate Flight status
Education
Bachelor's - Fashion Design
Art Institute of Indianapolis
Indianapolis, IN04.2018
High School Diploma -
Southport High School
Indianapolis, IN05.2014
Skills
- An effective written and verbal communicator, with the ability to convey information clearly and concisely
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity
- Organizational skills
- Excellent teamwork
- Highly self motivated professional with strong intrinsic drive to excel and achieve results
- Microsoft Office , word ,excel and powerpoint
Timeline
Leasing Consultant
Cushman & Wakefield
02.2022 - 05.2024
Customer Service Representative
Delta Air Lines
04.2021 - 07.2024
Customer Assistance Representative
American Airlines
01.2017 - 03.2020
Bachelor's - Fashion Design
Art Institute of Indianapolis
High School Diploma -
Southport High School
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