Keyana Watterson
Louisville,Kentucky
Summary
Dedicated and versatile professional with 12 years of experience across healthcare, logistics, and customer service industries. Proven ability to provide compassionate care, ensure safe patient transportation, manage dietary needs, and deliver exceptional customer service. Skilled in team collaboration, problem-solving, and maintaining efficiency in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transportation Associate
Norton Healthcare
Louisville, Ky
01.2023 - Current
- Safely transported patients to and from appointments, therapy sessions, and other hospital areas
- Maintained and sanitized transportation equipment, including wheelchairs and stretchers
- Coordinated schedules with healthcare teams to ensure timely and efficient transportation services
Certified Nursing Assistant (CNA)
Norton Healthcare
Louisville, Ky
03.2021 - 12.2023
- Provided direct patient care, assisting with activities of daily living (ADLs) such as bathing, grooming, and feeding
- Monitored and documented patient vitals and reported any significant changes to nursing staff
- Supported care plans to improve patient comfort, mobility, and overall well-being
Dietary Aide
Norton Healthcare
Louisville, Ky
05.2018 - 02.2021
- Prepared and served meals according to patients’ dietary restrictions and nutritional plans
- Collaborated with dietitians and healthcare staff to meet individual patient needs
- Maintained cleanliness and sanitation of food preparation areas in compliance with health and safety regulations
Warehouse Associate
UPS
Louisville, Ky
06.2017 - 04.2018
- Handled sorting, loading, and unloading of packages in a high-volume warehouse environment
- Operated forklifts and other equipment to move and organize inventory efficiently
- Ensured all shipments were accurate and met quality standards before dispatch
- Maintained a safe and clean work environment by following safety protocols and company guidelines
Customer Service Representative
Walgreens
Louisville, Ky
06.2013 - 07.2017
- Delivered exceptional customer service by assisting customers with purchases, resolving inquiries, and providing product recommendations
- Managed cash register operations, including handling transactions and maintaining accurate records
- Restocked shelves and organized displays to ensure an optimal shopping experience
- Assisted in inventory management and monitored stock levels for timely replenishment
Education
Certified Nursing Assistant Training Program -
Norton Healthcare
Louisville, Ky03.2021
High School Diploma -
Louisville Male High School
Louisville, Ky06.2015
Skills
- Patient Care & Assistance (CNA)
- Meal Preparation & Dietary Support
- Safe Patient Transportation
- Warehouse Operations & Logistics
- Inventory Management
- Customer Service & Communication
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
Certification
- Certified Nursing Assistant (CNA), 03/01/21
- CPR and First Aid Certified, 01/01/25
Timeline
Transportation Associate
Norton Healthcare
01.2023 - Current
Certified Nursing Assistant (CNA)
Norton Healthcare
03.2021 - 12.2023
Dietary Aide
Norton Healthcare
05.2018 - 02.2021
Warehouse Associate
UPS
06.2017 - 04.2018
Customer Service Representative
Walgreens
06.2013 - 07.2017
Certified Nursing Assistant Training Program -
Norton Healthcare
High School Diploma -
Louisville Male High School