KEYANA WILLIAMS
Garland
Summary
Detail-oriented Claims Associate with extensive expertise in property and auto claims processing, customer communication, and coverage interpretation. Proficient in damage assessment, policy clarification, and ensuring timely resolutions, fostering high client satisfaction. Recognized for strong analytical capabilities and commitment to regulatory standards. Aiming to transition into a Claims Specialist role, leveraging technical knowledge and dedication to customer advocacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Associate
State Farm
12.2022 - Current
- Reviewed and processed insurance claims for accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Customer Service Team Lead
Katapult
01.2018 - 01.2021
- Enhanced customer service response times by leading team initiatives.
- Developed effective training programs to boost team performance and knowledge.
- Resolved escalated customer concerns promptly, ensuring long-term satisfaction and loyalty.
- Facilitated team meetings to analyze performance data and share improvement strategies.
Customer Service Agent
Kohl’s Call Center
01.2015 - 01.2018
- Enhanced customer satisfaction by resolving inquiries across multiple communication channels.
- Sustained professionalism while managing high-volume call flow under pressure.
- Established strong client relationships through active listening and empathy.
- Ensured accurate customer interaction records using CRM software for seamless follow-up.
Education
Diploma -
Harold S. Vincent High School
01.2012
Medical Assistant Program - undefined
Bryant & Stratton College
01.2013
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Documentation and reporting
- CRM software proficiency
- Task prioritization
- Strong work ethic
- Listening skills
- Excellent communication
- Multitasking and organization
Accomplishments
Interacted with diverse customers on a constant basis, promoting excellent communication and customer service.
Gained a reputation for working well on a team, receiving a "Team Player" award.
Praised for the ability to solve difficult problems corporate independently and efficiently
Certification
CT, FL, DE, GA, KY, LA, NC, NH, NM, OK
Timeline
Claim Associate
State Farm
12.2022 - Current
Customer Service Team Lead
Katapult
01.2018 - 01.2021
Customer Service Agent
Kohl’s Call Center
01.2015 - 01.2018
Medical Assistant Program - undefined
Bryant & Stratton College
Diploma -
Harold S. Vincent High School