Keyana Winters
Bedford,OH
Summary
IT professional with over 5 years’ experience in Epic modules and Administration. Successful at solving complex problems, while maintaining timelines/deadlines and budgets. Meet and exceeds customer satisfaction and expectations. Passionate about learning and leveraging new technologies to create solutions that unite end users, fiscal growth and company needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Epic Implementation Consultant
Atrium Health
Charlotte, NC
10.2021 - 12.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solutions.
- Resolved ServiceNow tickets
- Actively contribute to effectiveness of the team by supporting and cooperating with colleagues and providing cover during lunch periods
Epic Implementation Consultant
Atrium Health
White Plains, NY
07.2021 - 09.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solutions.
- Resolved ServiceNow tickets
- Actively contribute to effectiveness of the team by supporting and cooperating with colleagues and providing cover during lunch periods
Epic Implementation Consultant
Texas Health Harris Methodist Hospital
Fort Worth, TX
06.2021 - 07.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solutions.
- Resolved ServiceNow tickets
- Actively contribute to effectiveness of the team by supporting and cooperating with colleagues and providing cover during lunch periods
Epic Implementation Consultant
Cleveland Clinic
Phoenix, AZ
03.2021 - 05.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Troubleshooting, supporting and augmenting existing client solitons.
- Resolved ServiceNow tickets.
- Coordinate setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing.
- Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues and providing cover during periods of absence.
- Engaging with / supporting other key departments/teams and partner organizations..
Epic Implementation Consultant
Cleveland Clinic
Cleveland, OH
01.2021 - 02.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solitons.
- Resolved ServiceNow tickets.
- Coordinate setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing.
- Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues and providing cover during periods of absence.
- Engaging with / supporting other key departments/teams and partner organizations..
Education
Associate of Applied Science - Business Management
University of Phoenix
Cleveland, OHAssociate of Applied Science - Business Management
Cuyahoga Community College
Cleveland, OHSkills
- User Documentation Development
- Online Training Services
- On-Site Inspection
- Training Procedure Implementation
- Consultation with Management/Users
- Trained in software
- Client Training
- Issue Resolution
- Technical Documentation and Reporting
- Communication and Team Collaboration
Timeline
Epic Implementation Consultant
Atrium Health
10.2021 - 12.2021
Epic Implementation Consultant
Atrium Health
07.2021 - 09.2021
Epic Implementation Consultant
Texas Health Harris Methodist Hospital
06.2021 - 07.2021
Epic Implementation Consultant
Cleveland Clinic
03.2021 - 05.2021
Epic Implementation Consultant
Cleveland Clinic
01.2021 - 02.2021
Associate of Applied Science - Business Management
University of Phoenix
Associate of Applied Science - Business Management
Cuyahoga Community College