Keyana Winters
Bedford,OH
Summary
IT professional with over 5 years’ experience in Epic modules and Administration. Successful at solving complex problems, while maintaining timelines/deadlines and budgets. Meet and exceeds customer satisfaction and expectations. Passionate about learning and leveraging new technologies to create solutions that unite end users, fiscal growth and company needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Epic Implementation Consultant
Atrium Health
10.2021 - 12.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solutions.
- Resolved ServiceNow tickets
- Actively contribute to effectiveness of the team by supporting and cooperating with colleagues and providing cover during lunch periods
Epic Implementation Consultant
Atrium Health
07.2021 - 09.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solutions.
- Resolved ServiceNow tickets
- Actively contribute to effectiveness of the team by supporting and cooperating with colleagues and providing cover during lunch periods
Epic Implementation Consultant
Texas Health Harris Methodist Hospital
06.2021 - 07.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solutions.
- Resolved ServiceNow tickets
- Actively contribute to effectiveness of the team by supporting and cooperating with colleagues and providing cover during lunch periods
Epic Implementation Consultant
Cleveland Clinic
03.2021 - 05.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Troubleshooting, supporting and augmenting existing client solitons.
- Resolved ServiceNow tickets.
- Coordinate setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing.
- Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues and providing cover during periods of absence.
- Engaging with / supporting other key departments/teams and partner organizations..
Epic Implementation Consultant
Cleveland Clinic
01.2021 - 02.2021
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Troubleshooting, supporting and augmenting existing client solitons.
- Resolved ServiceNow tickets.
- Coordinate setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing.
- Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues and providing cover during periods of absence.
- Engaging with / supporting other key departments/teams and partner organizations..
Education
Associate of Applied Science - Business Management
University of Phoenix
Cleveland, OHAssociate of Applied Science - Business Management
Cuyahoga Community College
Cleveland, OHSkills
- User Documentation Development
- Online Training Services
- On-Site Inspection
- Training Procedure Implementation
- Consultation with Management/Users
- Trained in software
- Client Training
- Issue Resolution
- Technical Documentation and Reporting
- Communication and Team Collaboration
Timeline
Epic Implementation Consultant
Atrium Health
10.2021 - 12.2021
Epic Implementation Consultant
Atrium Health
07.2021 - 09.2021
Epic Implementation Consultant
Texas Health Harris Methodist Hospital
06.2021 - 07.2021
Epic Implementation Consultant
Cleveland Clinic
03.2021 - 05.2021
Epic Implementation Consultant
Cleveland Clinic
01.2021 - 02.2021
Associate of Applied Science - Business Management
University of Phoenix
Associate of Applied Science - Business Management
Cuyahoga Community College
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