KEYANDRE MOORE
Jacksonville,United States
Summary
Licensed Multi Line Adjuster with 4+ years of experience in insurance claims management and fraud investigation. Demonstrates strong analytical skills, critical thinking, and complex problem-solving abilities, ensuring compliance and high customer satisfaction. Proven track record in improving claim resolution times and safeguarding assets through meticulous investigation and risk assessment.
Overview
7
7
years of professional experience
Work History
All Lines 6-20 Claims Adjuster
Geico
Jacksonville, United States
10.2021 - Current
- Investigate and resolve multi-line insurance claims, ensuring compliance with company policies, achieving high customer satisfaction, and implementing strategies for improved claim resolution times.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Fraud Specialist
CitiBank
Jacksonville, United States
09.2019 - 06.2021
- Respond to customers based on established procedures, resolve moderately complex issues, navigate multiple processing systems, direct verification and investigation processes, and ensure compliance with applicable laws.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Assistant Manager
RICHMAN PROPERTY SERVICES
08.2018 - 12.2018
- Provided quality service to customers, received payments, resolved customer issues, and documented communications to maintain a detailed history of contact.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Leasing Specialist
WRH Realty Services, Inc.
Jacksonville, United States
07.2017 - 08.2018
- Tracked and documented communications with customers, located delinquent accounts, received payments, and advised customers on debt repayment strategies.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
Education
A.A. Degree-General Studies -
Florida State College at Jacksonville
Jacksonville, FL05.2019
Skills
Risk management
Administrative background
Advanced oral and written communication skills
Policy investigations
Claims
Coverage determination
Negotiation and mediation skills
Microsoft Word
Insurance policy coverage knowledge
Property performance reporting
Fair housing regulations knowledge
Question response
Relationship building and retention
Record Keeping
Personal, casualty and property loss
Timeline
All Lines 6-20 Claims Adjuster
Geico
10.2021 - Current
Fraud Specialist
CitiBank
09.2019 - 06.2021
Assistant Manager
RICHMAN PROPERTY SERVICES
08.2018 - 12.2018
Leasing Specialist
WRH Realty Services, Inc.
07.2017 - 08.2018
A.A. Degree-General Studies -
Florida State College at Jacksonville