Summary
Overview
Work History
Education
Skills
Timeline
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KEYANDRE MOORE

Jacksonville,United States

Summary

Licensed Multi Line Adjuster with 4+ years of experience in insurance claims management and fraud investigation. Demonstrates strong analytical skills, critical thinking, and complex problem-solving abilities, ensuring compliance and high customer satisfaction. Proven track record in improving claim resolution times and safeguarding assets through meticulous investigation and risk assessment.

Overview

7
7
years of professional experience

Work History

All Lines 6-20 Claims Adjuster

Geico
10.2021 - Current
  • Investigate and resolve multi-line insurance claims, ensuring compliance with company policies, achieving high customer satisfaction, and implementing strategies for improved claim resolution times.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.

Fraud Specialist

CitiBank
09.2019 - 06.2021
  • Respond to customers based on established procedures, resolve moderately complex issues, navigate multiple processing systems, direct verification and investigation processes, and ensure compliance with applicable laws.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.

Assistant Manager

RICHMAN PROPERTY SERVICES
08.2018 - 12.2018
  • Provided quality service to customers, received payments, resolved customer issues, and documented communications to maintain a detailed history of contact.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Leasing Specialist

WRH Realty Services, Inc.
07.2017 - 08.2018
  • Tracked and documented communications with customers, located delinquent accounts, received payments, and advised customers on debt repayment strategies.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Managed leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.

Education

A.A. Degree-General Studies -

Florida State College at Jacksonville
Jacksonville, FL
05.2019

Skills

Risk management

Timeline

All Lines 6-20 Claims Adjuster

Geico
10.2021 - Current

Fraud Specialist

CitiBank
09.2019 - 06.2021

Assistant Manager

RICHMAN PROPERTY SERVICES
08.2018 - 12.2018

Leasing Specialist

WRH Realty Services, Inc.
07.2017 - 08.2018

A.A. Degree-General Studies -

Florida State College at Jacksonville

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KEYANDRE MOORE