Key'Andre Smith
Winter Haven,FL
Summary
I am a newly graduate who is highly motivated to start my career in the workforce. I graduated from North Carolina Wesleyan University with two separate degrees in business administration and accounting. In my years in college I was able to learn basic accounting skills such as conducting complex journal entries, the ability to prepare financial statements and also the ability to analyze data. I am a positive individual with great organizational and communication skills. Through my time in the workforce I gained customer service skills and became an efficient problem solver. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills.
Overview
3
3
years of professional experience
Work History
Polishing and Detailer
Josh Polishing Incorporation
Orlando, FL
01.2021 - Current
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Sand aluminum smoothly then polished to maximum shine
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
Wellcare Customer Service Representative
Results Call Center
Winter Haven, FL
04.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Help customers choose Primary care physicians and specialist under Medicaid.
Front End Service Clerk
Publix Super Market
Winter Haven, United States
12.2016 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted over 50 patients per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Business Administration
North Carolina Wesleyan College
Rocky Mount, NC05.2022
Bachelor of Science - Accounting
North Carolina Wesleyan College
Rocky Mount, NC05.2022
Skills
- Productivity and Time Management
- Pressure Regulation
- Journal entries
- Team Cooperation
- Customer Service
- Strong Work Ethic
- Goal-Driven
- Willingness to Learn
- New Employee Training
- Decision Making
- Data Analysis
- Critical Thinking
Timeline
Polishing and Detailer
Josh Polishing Incorporation
01.2021 - Current
Wellcare Customer Service Representative
Results Call Center
04.2019 - 09.2019
Front End Service Clerk
Publix Super Market
12.2016 - 08.2018
Bachelor of Science - Business Administration
North Carolina Wesleyan College
Bachelor of Science - Accounting
North Carolina Wesleyan College
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