Keyandrea Macklin
Colorado Springs,CO
Summary
Professional with over 10 years of customer-service and warehouse shipping and receiving experience and proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Accomplished measurable results while leading efforts in a dynamic, fast-paced environment. Managed risk upon multiple lines to protect assets valued over $250K while meeting the expectations of clients and key stakeholders. Possesses extensive knowledge in inventory management, customer service, and communication techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
09.2019 - Current
- Medical assistant training
- Basic maintenance
- Security checkpoints and card inspection.
Claims Adjuster
USAA
05.2021 - 02.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
05.2021 - 02.2024
- Conduct investigations to determine facts, liability, and conclusion
- Use word/excel/power point
- Communicate with police, attorneys, witnesses.
Delivery Driver
FedEx
03.2019 - 09.2020
- Oversees delivery schedule and route planning and execution to ensure timely and accurate services
- Analyzes workflow volumes; develops and implements strategies to increase efficiency and quality while meeting client and organizational goals
- Manages, integrates, and collaborates on efforts throughout organization; creates and leads efforts to meet demands and ensure client satisfaction
- Experienced in process improvement, route planning, and requirements analysis
- Leads efforts in recruiting, interviewing, and hiring quality associates and staff; develops innovative ideas to maintain and promote existing staff members.
Service Advisor
Perkins Motors Dodge
11.2018 - 03.2019
- Managed the organization’s client/customer needs; analyzed needs, planned, and delivered individualized cost estimates
- Served as single point of contact for all service-related client needs and service
- Assessed client and employee interactions to fully understand client needs and offer needs driven services and solutions
- Responded to customer questions and concerns via telephone and on-line
- Worked across departments to identify and address client issues; excelled at problem solving and conflict resolution.
Service Advisor/Supervisor
Porter-LHM Liberty Toyota
09.2017 - 11.2018
- Prepared schedules, assigned tasks, and implemented plans and policies to increase efficiency, ensure safety, and meet organizational goals
- Greeted customers and sought information to align appointments and needed services to appropriate service advisors
- Actively involved in personnel and inventory management; provided customers with accurate prices/quotes and labor time estimates
- Monitored operations and moved inventory and customer vehicles to maintain a safe environment and continuous flow of services.
Warehouse Worker
AAFES Exchange
08.2016 - 12.2017
- Actively involved in inventory management; conducted inventories and placed orders to maintain appropriate stock levels in relation to sales analysis
- Monitored operations and internal/external information; organized overstock inventory for ease of access as required and planned for future requirements/operations
- Responded to customers providing immediate feedback and resolution to issues.
Driver / Security Team Member
Dunbar Armored Services
02.2016 - 08.2016
- Conducted route management; inspected vehicle and delivered products daily, prepared schedule and route in addition to other assigned tasks related to safe operations
- Reviewed activity reports, and other performance data to measure productivity, make improvements, and increase goal achievements
- Conducted secure transactions to include signing out cash and stock money and ensured secure exchanges and detailed tracking of all content
- Ensure safety and security of facilities, vehicle, and packages containing assets of increased worth.
Customer Service
Flextronics
02.2015 - 02.2016
- Provided timely and accurate customer service to meet organizational goals
- Maintained detailed sales and activity reports and other performance data to measure and increase goal achievements
- Managed inventory and provided insights to increase readiness and ability to improve sales
- Provided technical and maintenance support to active clients/customers on phones and other electronic devices; sought opportunities to improve customer relations.
Manager / Sales Clerk
The UPS Store
11.2013 - 02.2015
- Managed store operations and staff; prepared schedules, assigned tasks, and implemented plans and policies to increase efficiency, ensure safety, and meet organizational goals
- Responsible to receiving and responding to customer complaints and issues; sought timely and appropriate responses to satisfy customer without compromising integrity
- Actively involved in personnel and inventory management; ensured training and applied cost-reduction measures to improve productivities and morale
- Monitored operations and internal/external information; inherited a store that struggled to meet sales goals and overhauled the program to become one of the top stores in region.
Merchandiser
Swire – Coca Cola Company
04.2012 - 11.2013
- Stocked store products/merchandise; ensured proper rotation and cleanliness of inventory
- Reviewed customer outgoing orders to ensure accuracy; offered information to improve accuracy and productivity to management
- Involved in inventory management; implemented policies and applied cost-reduction measures to improve productivity.
Education
No Degree - Cybersecurity
Pikes Peak Community College
Colorado Springs, CO08.2025
Home Inspector Certification -
Inspection Go Academy
01.2020
Diploma -
Mitchell High School
01.2013
Skills
- Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7 / 8 / 10
- Microsoft Office (2003, 2007, 2010, and 2013, 2019)
- Team Leadership
- Problem Solving
- Securities Principles
- Inventory Management
- Conflict Resolution
- Training and Development
- Organization/Communication
- Policy Implementation
- Planning
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Computer Skills
- Problem Resolution
References
References and additional information available upon request.
Timeline
Claims Adjuster
USAA
05.2021 - 02.2024
05.2021 - 02.2024
09.2019 - Current
Delivery Driver
FedEx
03.2019 - 09.2020
Service Advisor
Perkins Motors Dodge
11.2018 - 03.2019
Service Advisor/Supervisor
Porter-LHM Liberty Toyota
09.2017 - 11.2018
Warehouse Worker
AAFES Exchange
08.2016 - 12.2017
Driver / Security Team Member
Dunbar Armored Services
02.2016 - 08.2016
Customer Service
Flextronics
02.2015 - 02.2016
Manager / Sales Clerk
The UPS Store
11.2013 - 02.2015
Merchandiser
Swire – Coca Cola Company
04.2012 - 11.2013
No Degree - Cybersecurity
Pikes Peak Community College
Home Inspector Certification -
Inspection Go Academy
Diploma -
Mitchell High School
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