Keyani Tate
Columbus,GA
Summary
Keyani worked as a Customer Service Representative for over eight years where day-to-day responsibilities were received and processed incoming phone calls from customer or client base. Reviewed claim adjustments with dealers, collected payments and resolved issues related to billing. Updated customer database with accurate information as necessary . Proficient in MS Office, Excel, billing, power point, Customer service and data entry. Good Communication , interpersonal and organizational skills. She is a Citizen and is available for the job immediately
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
U.S. Bank
02.2023 - 05.2024
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer service issues
- Provides external and internal customers with requested information
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Customer Service Rep
Cognosante
07.2020 - 11.2022
- Spoke with customers by phone
- Determined possible causes of customer complaints
- Communicated with a clear, distinct voice
- Maintained effective working relationships with customers
- Strategically targeted customers for increased sales
- Maintained a positive and professional phone demeanor
- Identified areas for improvement
- Conferred with customers by telephone and in person to provided information about products and services, to take and enter orders, cancelled accounts, and to obtain details of complaints
Customer Representative
Nelnet
09.2021 - 05.2022
- Spoke with customers by phone
- Provided information about products and services
- Took and recorded orders
- Recorded details of customer complaints
- Responded to customer inquiries
- Notified customers of any planned adjustments
- Assessed validity of customer complaints
- Maintained effective working relationships with customers
- Identified areas for improvement.
Customer Service Tech Support
Conduent
10.2019 - 03.2020
- Spoke with customers by phone
- Provided information about products and services
- Took and recorded orders
- Received and processed incoming phone calls from customer or client base
- Determined charges for services requested
- Arranged for billing
- Responded to customer inquiries
- Maintained effective working relationships with customers
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Reviewed claims adjustments with dealers, examining parts claimed to be defective and approving and disapproving dealers' claims
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
Customer Service Associate
Convergys
05.2018 - 12.2018
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Contributed to business growth by confirming customer satisfaction with service and quality
- Tracked each interaction for auditing, reporting and training purposes
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
Education
High School Diploma -
Kendrick High School
Columbus, GA01.2013
Skills
- Auditing
- Billing
- Cashier
- Credit
- Customer Relations
- Customer Satisfaction
- Customer Service
- Debit
- Delivery
- Documentation
- Features
- Insurance
- Languages
- Microsoft
- Money
- Neat
- Policy Analysis
- Pos
- Printers
- Protocols
- Quality
- Quality Control
- Reports
- Safety
- Sales
- Scanners
- Supervisory Skills
- Telephone Skills
Timeline
Customer Service Specialist
U.S. Bank
02.2023 - 05.2024
Customer Representative
Nelnet
09.2021 - 05.2022
Customer Service Rep
Cognosante
07.2020 - 11.2022
Customer Service Tech Support
Conduent
10.2019 - 03.2020
Customer Service Associate
Convergys
05.2018 - 12.2018
High School Diploma -
Kendrick High School
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