Keyani Tate

• Managed a high volume of patient accounts, providing timely resolution to billing questions and payment

concerns.

• Analyze patient statements and insurance EOBs to explain coverage, deductibles, and co-insurance responsibilities to patients.

• Negotiate and implement customized payment plans for self-pay and high-balance accounts.

• Identify and correct errors in patient demographics or billing codes to ensure accurate statements are issued.

• Managed a portfolio of patient accounts, ensuring accurate billing and timely resolutions of outstanding

balances.

• Conducted outbound calls to patients to discuss unpaid balances, explain insurance coverage, and

facilitate payments.

• Negotiated and monitored customized payment arrangements.

• Audited patient accounts to identify billing errors, insurance processing delays, or coding discrepancies,

and initiated corrections

• Monitored and managed an aging accounts receivable portfolio, ensuring timely follow-up on all outstanding claims.

• Initiated contact with insurance payers via phone, web portals, and email to resolve status inquiries and

expedite payments

. • Analyzed and appealed denied or underpaid claims by identifying documentation gaps and providing

necessary clinical information.

• Collaborated with the billing team to identify recurring payer issues and implemented strategies to prevent future denials.