Keyania Green
Raleigh,NC
Summary
Obtain a position as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporates goals.
Overview
11
11
years of professional experience
Work History
Customer Service 2
Best Buy
11.2021 - 04.2024
- Troubleshooting Home Theaters, Appliances, Mobile Devices, & Computers
- Make empowered business decisions to fulfill all customer requests
- Enhancing customer relationships by resolving customer, retail, and team issues across multiple platforms
- Perform basic system navigation, resource identification, and account management for all contact types
- Perform complex tasks - returns, exchanges, remote support, or fix internet-connected devices
- Utilize multiple systems to document all interactions, recommendations, and solutions
- Inbound Calls - 40 to 100 calls a day.
Billing Specialist
Kelly Services
03.2020 - 04.2021
- Locating music, apps, and movies on various devices
- Billing issues
- Fraud management
- Product feature inquiries
- Resolving username and password difficulties
- Troubleshooting email, Wi-Fi connectivity, and web browser issues
- Navigating customers through various apps
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more.
Customer Service Rep
Apple Campaign, Conduent
06.2015 - 03.2020
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to work with customers to resolve inquiries
- Provide troubleshooting assistance to customers
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Maintain a high level of world-class customer service/professionalism to a wide range of customers
- Recommend products that best suit the customer
- Ability to read and interpret documents.
Medical Office Trainee
Kittrell Job Corps
01.2013 - 07.2013
- Answered telephones and directed calls to appropriate staff
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
- Greeted visitors; ascertained purpose of visit and directed them to appropriate staff
- Operated office equipment, such as voicemail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Completed insurance or other claim forms
- Interviewed patients to complete documents, such as laboratory results, to appropriate staff
- Compiled and recorded medical charts, reports, or correspondences, using typewriter or personal computer
- Transmitted correspondence or medical records by email, mail, or fax
- Maintained medical records, technical library, or correspondence files.
Education
The Medical Arts School
09.2014
Skills
- Software Troubleshooting
- Medical Office Experience
Additional Information
Great Communication Skills Written/Verbal, Skilled at learning new concepts quickly while working under pressure, Work well without supervision, Mentor & Floor Support, Work well with Mac and Windows
Timeline
Customer Service 2
Best Buy
11.2021 - 04.2024
Billing Specialist
Kelly Services
03.2020 - 04.2021
Customer Service Rep
Apple Campaign, Conduent
06.2015 - 03.2020
Medical Office Trainee
Kittrell Job Corps
01.2013 - 07.2013
The Medical Arts School
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