Keyania Jones
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Home Health Aide
Intergen Health
06.2018 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Sales Lead
FAO Schwarz
11.2023 - 05.2024
- Conducted comprehensive opening and closing operations, ensuring store readiness and compliance with company standards
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Cashier
FAO Schwarz Inc.
12.2021 - 11.2023
- Processed transactions efficiently, ensuring accuracy in all financial exchanges and receipts
- Employed suggestive selling strategies to enhance sales, contributing to revenue growth
- Delivered superior customer service, maintaining a well-organized and clean checkout zone for optimal client satisfaction.
- Built relationships with customers to encourage repeat business.
Home Health Aide
PARTNERS IN CARE
07.2015 - 05.2018
- Provided comprehensive health support to clients by adhering to personalized care plans established by supervising nurses
- Assisted clients with activities of daily living, ensuring their comfort and maintaining their dignity.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Sales Associate
Zara
01.2015 - 06.2015
- Efficiently processed cash transactions, ensuring accurate financial exchanges and adherence to store policies
- Enhanced customer purchasing experience through effective use of suggestive selling techniques, while proficiently managing high-volume customer traffic and maintaining visual merchandise standards.
Assistant Manager
Aerosoles
04.2011 - 08.2014
- Managed daily operations and communications, ensuring all team members were informed and aligned with store objectives during manager absences
- Supported the establishment and tracking of store performance goals to promote operational efficiency and team accountability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Medical Record Supervisor
HUNTS POINT MULTI-SERVICE
06.2006 - 12.2009
- Managed a team of Medical Records Secretaries, ensuring the confidentiality and security of patient medical records
- Organized and filed critical medical documentation, including x-ray and lab reports, as well as referral letters, maintaining an efficient retrieval system.
Education
Human Service Associate Degree - Human Service
Purdue University Global
09.2024
Skills
- Customer service skills
- Cash Handling
- Computer Skills
- Verbal and written communication
- Staff Training and Development
- Data Entry
Timeline
Sales Lead
FAO Schwarz
11.2023 - 05.2024
Cashier
FAO Schwarz Inc.
12.2021 - 11.2023
Home Health Aide
Intergen Health
06.2018 - Current
Home Health Aide
PARTNERS IN CARE
07.2015 - 05.2018
Sales Associate
Zara
01.2015 - 06.2015
Assistant Manager
Aerosoles
04.2011 - 08.2014
Medical Record Supervisor
HUNTS POINT MULTI-SERVICE
06.2006 - 12.2009
Human Service Associate Degree - Human Service
Purdue University Global
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