Keyanna Andrews
Roanoke,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Associate Account Resolution Specialist
Wells Fargo & Company
09.2022 - Current
- Worked in call center and remote environment handling manual and automatically dialed f outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals over 98% on consistent basis including total amount of dollars collected, accuracy rate, and promise kept rate.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Account Manager
Midland Credit Management
02.2019 - 09.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Customer Service Advocate II
Anthem Blue Cross & Shield
04.2017 - 02.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Guided members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find doctors via telephone calls, online chats or e-mails.
- Completed opening and closing functions to meet operational needs
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA05.2014
Skills
- Strong analytical skills with high attention to detail and accuracy
- Excellent, clear and effective verbal and written communication skills
- Adaptability and multitasking
- 3 years of experience coordinating personal travel
- Ability to work in high-pressure environment
Timeline
Associate Account Resolution Specialist
Wells Fargo & Company
09.2022 - Current
Account Manager
Midland Credit Management
02.2019 - 09.2022
Customer Service Advocate II
Anthem Blue Cross & Shield
04.2017 - 02.2019
High School Diploma -
Patrick Henry High School
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