Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyanna Brant

Cumberland,MD

Summary

Attentive Teller with 7 years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Western Maryland Dermatology
09.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Bank Teller

Chessie Federal Credit Union
10.2021 - 08.2023
  • I get mail pay people’s bills put money into people’s business accounts work on computer and with money balance vault and work full time.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Responded and assisted customers with account inquiries and updates.

Customer Service

Sheetz, Champion
08.2020 - 10.2021
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Supported timely and accurate service by producing daily job status reports.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • I make food I clean sales floor I ring people up front and all around have had 7 years of customer service and handling money I do the drive thru I stock the sales floor back up whenever things are empty

Hostess

Rocky Gap Casino Resort
02.2018 - 07.2020
  • I ring people in and get them sat to eat in our dinning area
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

front counter

Taco Bell
10.2015 - 06.2017
  • I worked drive thru and, and love having the experience of customer service
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Welcomed large volume of guests and improved overall customer service.

Education

High School Diploma -

Allegany High School
Cumberland, MD
05.2016

Skills

  • Customer Service
  • Money Handling
  • Relationship Building
  • Balance Verification and Reconciliation
  • Attention to Detail
  • Payment Processing
  • Problem Solving
  • Medical terminology knowledge
  • Direct Patient Care
  • Reliable team player

Timeline

Medical Assistant

Western Maryland Dermatology
09.2023 - Current

Bank Teller

Chessie Federal Credit Union
10.2021 - 08.2023

Customer Service

Sheetz, Champion
08.2020 - 10.2021

Hostess

Rocky Gap Casino Resort
02.2018 - 07.2020

front counter

Taco Bell
10.2015 - 06.2017

High School Diploma -

Allegany High School

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Keyanna Brant