Keyanna Cabell
Atlanta,GA
Summary
Over 7 years of telephone and face-to-face customer service. A transportation, Logistics, Operations manager for 5 years and going. Highly efficient with sales and customer care. Knowledgeable with major customer service software, handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience for a new passage in my life.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Car Sales Manager
Unlimited Auto Group
08.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Operation Executive
RIQKEY TRANSPORTATION & LOGISTIC
10.2018 - Current
- Manage daily operations. Responsibilities included but not limited to; Safety, routing, dispatching, man power, man power planning, & full human resources; From hiring process, training, coaching, counseling, to separation process.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Shift Leader/Manager
Jeni's Splendid Ice Creams
10.2022 - 01.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
Server
Publik Draft House
05.2022 - 10.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeper Supervisor
Home2 Suites By Hilton
04.2019 - 07.2019
- Coordinated household cleaning service operations and managed client relations.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA12.2016
Skills
- Customer Experience
- Operational Processes
- Dealership Operations
- Shipping and Receiving Oversight
- Sales Meetings
- Vehicle Auctions
- Microsoft Office
- Payment Processing
- Time Management
- Team Building
- Safety Management
- DOT & Hazmat Compliance
- Typing Proficiency
- Refund Processing
- Active Listening
- Critical Thinking
- Sales Expertise
- Customer Relations
- Order Processing
- Managing Multiple Tasks
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Microsoft Excel
- Shipping Procedures Understanding
- Documentation
- Transportation Solution Development
- Customer Service
- Money Handling Abilities
- Spreadsheets
- Office Equipment Proficiency
- Professional Telephone Demeanor
- Multi-Line Telephone Operation
- POS Systems Expertise
- Recordkeeping Strengths
- Call Center Operations
- Credit Card Payment Processing
- Route Dispatch
- Fleet Dispatching
- Staff Training
- Delivery Scheduling
- Warehousing Functions
- Administrative Support
- Closing Sales
- Customer Relationship Management
Certification
CDL A LICENSE
Timeline
Shift Leader/Manager
Jeni's Splendid Ice Creams
10.2022 - 01.2023
Car Sales Manager
Unlimited Auto Group
08.2022 - Current
Server
Publik Draft House
05.2022 - 10.2022
Housekeeper Supervisor
Home2 Suites By Hilton
04.2019 - 07.2019
Operation Executive
RIQKEY TRANSPORTATION & LOGISTIC
10.2018 - Current
High School Diploma -
Charlottesville High School
CDL A LICENSE
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