Keyanna Carson
Albuquerque
Summary
Payroll & Financial Specialist with 6+ years of experience ensuring error-free payroll processing, tax compliance, and financial accuracy. Proven track record in reducing payroll discrepancies, optimizing system transitions, and ensuring full regulatory compliance. Experienced in multi-location payroll management, financial audits, and process automation. Successfully led payroll transitions across multiple platforms and served as the point of contact (POC) for labor board and government audits, ensuring full compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Payroll Clerk & Administrative Assistant
Nexus Brewery & Restaurant
05.2021 - Current
- Managed payroll processing for 45+ employees across two locations, ensuring 100% accuracy in wage calculations, deductions, and direct deposits
- Implemented a payroll automation strategy that significantly reduced processing errors and improved payroll completion efficiency
- Led compliance efforts during an NM Labor Board audit, serving as the point of contact (POC) and submitting required payroll documents to ensure full compliance
- Trained under a CPA to transition from QuickBooks to Restaurant365 and RASI, developing SOPs for payroll operations and training employees on payroll system best practices
- Reviewed employee timesheets for accuracy, identifying and resolving payroll discrepancies before processing
- Maintained employee payroll records, updating benefits, job title changes, and deductions in payroll software
- Prepared and processed payroll tax filings, including unemployment taxes and worker’s compensation contributions
- Coordinated with vendors, tax agencies, and public agencies to ensure compliance with payroll-related laws
- Assisted employees with payroll-related inquiries, including leave balances, deductions, and timesheet access
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
CPSW & Admin/Billing Support Specialist
Umoja Behavioral Health
05.2022 - Current
- Processed and managed billing within TheraNest, ensuring accuracy and compliance with insurance and healthcare reimbursement policies
- Trained on EMR Bear for electronic medical records (EMR) management, improving documentation accuracy for patient records
- Assisted clients with case management, peer support, and resource navigation, providing holistic wellness and trauma-informed care
- Conducted group facilitation and mental health coaching, focusing on nutrition, mindfulness, and coping strategies
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
Office Manager & Bookkeeper
Suina Design + Architecture
04.2021 - 07.2023
- Led the transition from QuickBooks & a custom Microsoft Access program to Deltek/Ajera, streamlining accounting and payroll processing
- Oversaw a government financial audit, ensuring compliance with regulations to qualify for government-contracted work
- Developed SOPs for financial transactions and payroll operations, ensuring a smooth transition and user adoption
- Managed payroll operations, including timesheet reviews, wage calculations, and benefits deductions
- Prepared journal entries for payroll transactions, reconciling payroll expenses with financial records
- Maintained accurate accounts payable and receivable, processing invoices and tax payments
- Utilized QuickBooks and Deltek/Ajera to track financial records, prepare reports, and ensure compliance with financial regulations
- Oversaw routine administrative tasks, including filing payroll documents, scheduling appointments, and coordinating with external vendors
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant & Payroll Support
Nexus Brewery & Restaurant
08.2015 - 05.2020
- Assisted with bi-weekly payroll processing, ensuring timely and accurate pay distribution
- Maintained payroll history files and monitored payroll bank account balances for funding adjustments
- Provided general payroll support, including employee login assistance, paycheck distribution, and answering payroll-related questions
- Assisted in preparing financial reports and payroll tax documents for compliance with labor laws
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Contact Center Representative – Travel Department
Presbyterian Healthcare Services
11.2018 - 06.2019
- Managed financial reconciliations and payment transactions, assisting with travel reimbursements
- Audited department credit card transactions, identifying and correcting financial discrepancies
- Coordinated with government agencies and vendors to resolve payment processing issues
Kitchen Manager Assistant
Nexus Brewery & Restaurant
08.2013 - 09.2015
- Supervised payroll records and budget tracking, ensuring financial compliance for department operations
- Managed vendor relations and purchase orders, maintaining accurate expense records
Education
B.A. - English
New Mexico State University
Las Cruces, NM06.2013
Skills
- Payroll Processing
- Tax Compliance
- Government Financial Audits
- Payroll System Implementation
- Process Automation
- Billing cycle management
- Electronic Health Records (EHR) & Practice Management Systems
- Audit Compliance
- Accounts receivable & payable management
- Regulatory Reporting
Professional Development And Training
- Payroll & Accounting Systems: QuickBooks, Restaurant365, RASI, Deltek/Ajera
- Billing & Healthcare Compliance: TheraNest, EMR Bear
- Audit & Compliance Training: Government Financial Audits, NM Labor Board Audit Procedures
- Diversity & Inclusion: Creating Affirming Environments for LGBTQ+ Services
Certification
PROFESSIONAL DEVELOPMENT & TRAINING
Payroll & Accounting Systems: QuickBooks, Restaurant365, RASI, Deltek/Ajera
Billing & Healthcare Compliance: TheraNest, EMR Bear
Audit & Compliance Training: Government Financial Audits, NM Labor Board Audit Procedures
Timeline
CPSW & Admin/Billing Support Specialist
Umoja Behavioral Health
05.2022 - Current
Payroll Clerk & Administrative Assistant
Nexus Brewery & Restaurant
05.2021 - Current
Office Manager & Bookkeeper
Suina Design + Architecture
04.2021 - 07.2023
Contact Center Representative – Travel Department
Presbyterian Healthcare Services
11.2018 - 06.2019
Administrative Assistant & Payroll Support
Nexus Brewery & Restaurant
08.2015 - 05.2020
Kitchen Manager Assistant
Nexus Brewery & Restaurant
08.2013 - 09.2015
B.A. - English
New Mexico State University
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