Keyanna Dowdle
Washington
Summary
My experience encompasses legal research and drafting legal briefs, complemented by a familiarity with civil litigation within the federal government, which further enhances my qualifications. I am a results-driven professional adept at maintaining confidential records and client information, Demonstrating a strong sense of urgency, initiative, and multitasking capabilities, I bring valuable attributes to any role. My dedication to exceptional work is evident through my commitment to accuracy and productivity. I consistently exhibit attentiveness and a willingness to grow through each challenge, confidently exceeding expectations and infusing positive enthusiasm into my work.
As a legal professional with a proven track record of providing comprehensive support, I possess the capacity to manage complex legal documentation while ensuring that case files are meticulously organized.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paralegal Tech Supervisor
PCI
09.2020 - Current
- Identified crucial information in documents and applied specific procedures for task processing.
- Conducted comprehensive search and update operations across the system database.
- Developed and managed case creation in database.
- Oversaw the management of case reviews and correspondence.
- Adhere to strict deadlines while managing multiple projects.
- Ensured accuracy by conducting thorough quality checks on all work.
- Ensured accurate routing of legal cases and mail items upon their receipt.
- Maintained accurate date log for inbound/outbound items.
- Utilized system database to find and flag relevant cases.
- Handled electronic case processing through email communication.
- Prepared and gathered materials for case files.
- Executed detailed QA reviews to ensure standards were met.
- Directed tasks among team members.
Assistant Manager
Sweetgreen
05.2017 - Current
- Implemented sales strategies to improve store performance and deliver exceptional customer experience;
- Established daily plans and goals for team members while ensuring personalized customer engagement;
- Optimize operation efficiency through forecasting methods for inventory and labor;
- Improved store efficiency through initiatives with restocking speed, merchandise placement and reducing labor cost without jeopardizing service quality;
- Improved sales targets through enhanced staff training and redevelopment;
- Assisted with hiring and onboarding new team members;
- Oversee inventory, purchasing, receiving and storage of all merchandise;
- Perform administrative duties including drafting schedules and required reports, complete audits and responding to any customer correspondence;
Executive Human Resources Assistant
Nation Parking LLC
11.2019 - 07.2020
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Routed calls to correct departments and recorded detailed messages.
- Prepared documentation for executive review and board presentations after conducting thorough research.
- Facilitated visitor intake, determining appropriate access.
- Reviewed and evaluated incoming memos, submissions, and reports.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Organized and maintained corporate documents, records, and reports.
- Sorted and disseminated incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries
- Organized agendas and arranged catering for luncheons.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
- Provide clerical support to other departments
- Update financial records
- Quickbooks certified
Data Entry Clerk
DTSV
03.2019 - 01.2020
- Managed team operations every day.
- Processed incoming and outgoing correspondence efficiently.
- Operates equipment to collate, fold, and insert materials into envelopes.
- Manages digital records of incoming and outgoing postal items.
- Maintains, sorts, and secures records.
- Organize documentation for outbound deliveries.
- Investigate return mail issues and organize necessary file forms.
- Processes data entry tasks efficiently using Excel and additional software.
- Performed file scanning for maintaining accurate records.
- Handles scanning, photocopying, batching and emailing of various documents.
- Maintained confidentiality in all work while holding a Public Trust Clearance.
Shift Leader
Nando's
10.2012 - 05.2017
- Overseen my team during shift operations while promoting a positive and safe work environment in order to strengthen customer experience;
- Safeguard food products, kitchen equipment and restaurant while ensuring sanitation and safety standards are upheld;
- Coach and develop team daily to ensure they are supporting the company's values;
- Oversee store opening/closing, cash handling procedures
Education
Paralegal Studies
Prince George's Community College
Largo, MDAccounting
Prince George's Community College
Largo, MD01.2013
High school or equivalent -
Eleanor Roosevelt High School
Greenbelt, MD05.2011
Skills
- Excel Data Management
- Advanced Microsoft Office Skills
- Client Support
- High-Volume Customer Interaction
- Store Key Holder
- Retail Operations Management
- Inventory Management
- Calendar Management
- Staff Development
- Record Management
- Inventory Clerk
- QuickBooks
- Payroll Management
- Schedule Management
- Invoice Management
- Financial Recordkeeping
- Human Resources Management
- Office Management
- Paralegal experience
- Legal Document Preparation
- Lexis-Nexis
- Strong Written Communication
- Spanish Proficiency
- Personal injury law
- Legal Research Proficiency
- Time management
- Office Administration Expertise
Certification
ServSafe, 12/01/17, 11/01/22, Food handler certificate
Timeline
Paralegal Tech Supervisor
PCI
09.2020 - Current
Executive Human Resources Assistant
Nation Parking LLC
11.2019 - 07.2020
Data Entry Clerk
DTSV
03.2019 - 01.2020
Assistant Manager
Sweetgreen
05.2017 - Current
Shift Leader
Nando's
10.2012 - 05.2017
High school or equivalent -
Eleanor Roosevelt High School
Paralegal Studies
Prince George's Community College
Accounting
Prince George's Community College
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