Keyanna Frey
Peru,IL
Summary
Detail oriented cleaner. Specialized in residential and commercial cleaning. Strong work ethic and takes pride in all work that is completed. Very good at multitasking and staying calm, as well as friendly under pressure. Excellent communication skills and a creative problem solver. Client focused, the goal is always to keep them happy with services
Overview
15
15
years of professional experience
Work History
Owner/Operator
Thecleaningaholic LLC DBA A Girl and Her Mop
Peru, IL
12.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
SGT/ Squad Leader
Illinois Army National Guard
North Riverside
04.2009 - 10.2021
- Promoted to Squad Leader position before earning rank for the position
- Documented and processed classified information
- Mentored incoming soldiers
- Planned and briefed personnel on missions
- In charge of delegating rules and information to more than 10 soldiers.
Universal Banker I
Midland States Bank
Peru
11.2016 - 01.2018
- Building trustworthy relationships with customers
- Being knowledgeable on products
- Opening new loans
- Opening and closing accounts
- Opening and distributing IRAs
- Maintaining teller drawer.
Retail Sales Associate
AT&T
Peru
05.2016 - 11.2016
- Greeted customers in a timely fashion while determining their needs
- Maintained knowledge of current sales and promotions
- Engaged with customers in friendly and sincere manner
- Built relationships with customers to increase likelihood of repeat business.
Education
Bachelor of Arts - Merchandising/Marketing
Sanford-Brown College - Chicago
Chicago, IL05.2016
Skills
- Efficient in Microsoft Suite
- Client-focused
- Detail oriented
- Excellent communication skills
- Fast learner
- Creative problem solver
- Results-oriented
- Conflict Resolution
- Organization
Accomplishments
I have been running my own cleaning company for two years and has maintained the same clients and employees.
Timeline
Owner/Operator
Thecleaningaholic LLC DBA A Girl and Her Mop
12.2022 - Current
Universal Banker I
Midland States Bank
11.2016 - 01.2018
Retail Sales Associate
AT&T
05.2016 - 11.2016
SGT/ Squad Leader
Illinois Army National Guard
04.2009 - 10.2021
Bachelor of Arts - Merchandising/Marketing
Sanford-Brown College - Chicago