Keyanna Garcia
Miami
Summary
I genuinely enjoy creating a welcoming and positive experience for people. With strong communication skills and a friendly approach, I’m great at making guests feel comfortable and handling any concerns with ease. I thrive in fast-paced environments and always aim to keep things running smoothly while ensuring customers leave happy.
Overview
9
9
years of professional experience
Work History
Site Administrator
UPP GLOBAL
Miami
01.2025 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided customer service assistance to visitors and tenants of the property where applicable.
- Efficiently managed crisis scenarios, ensuring quick response.
VIP Hostess - Guest List
Factory Town, Club Space
Miami
03.2024 - Current
- Provided information about available services and amenities to VIP clients.
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
- Developed strong relationships with clients by responding promptly to inquiries, requests, and concerns.
Valet Manager
M&M Parking
Miami
03.2022 - 12.2024
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Resolved customer complaints in a professional and courteous manner.
- Developed strategies for improving efficiency within the department.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Front Desk Receptionist
Nautilus Sonesta Hotel
Miami Beach
12.2022 - 10.2024
- Ensured guests felt welcomed and valued.
- Managed incoming customer questions.
- Schedule reservations, manage calendars, and keep track of schedules.
Sales Representative
Pandora Jewelry
Miami
08.2021 - 02.2022
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Facilitated customer interactions to enhance satisfaction levels.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
CCD Communications
Santiago
01.2016 - 07.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - Culinary Arts And Hospitality
Institute of Culinary Arts Mariano Moreno
MiamiSkills
- Customer support
- Team collaboration
- Conflict resolution
- Time management
- Assertiveness
- Exceptional communication
- Discretion and confidentiality
- Guest relations
- Excellent presentation
- Service prioritization
- Complaint handling
Timeline
Site Administrator
UPP GLOBAL
01.2025 - Current
VIP Hostess - Guest List
Factory Town, Club Space
03.2024 - Current
Front Desk Receptionist
Nautilus Sonesta Hotel
12.2022 - 10.2024
Valet Manager
M&M Parking
03.2022 - 12.2024
Sales Representative
Pandora Jewelry
08.2021 - 02.2022
Customer Service Representative
CCD Communications
01.2016 - 07.2021
Associate of Arts - Culinary Arts And Hospitality
Institute of Culinary Arts Mariano Moreno
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