Keyanna Holder
Nashville,TN
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. I am also an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. I am looking to contribute to a dynamic team and make a positive impact, while also enhancing and growing my own abilities.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Patriot Angels
Hendersonville, TN
04.2024 - 05.2024
- Addressed and resolved client concerns or complaints related to the intake process.
- Guided clients through transition to independent living within community.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Monitored client progress and updated case files accordingly.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained excellent communication skills, both written and verbal.
- Genuinely helped people solve problems whether it’s the family on the phone or your teammate who needs your help.
Chipotle Crew Member
Chipotle Mexican Grill
Nashville, TN
04.2020 - 03.2024
- Assisted management team with inventory counts of food products and beverage supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Aided in maintaining high standards of customers services during fast pace and high volume business.
- Maintained clean, safe, and organized work stations, including the kitchen, line, digital line, lobby, and bathrooms.
- Greeted customers and provided them with the best customer experience.
- Prepped quality produce and meats to allow for better efficiency and teamwork during peak hours of business.
- Responsible for an array of role which included serving and preparing food for customers, prepping and cutting produce/meats, washing dishes, and being a cook in the kitchen.
- Responsible for following and maintaining the food safety producers provided by the companies polices and health/sanitization regulations.
- Provided healthy and efficient communication with the team to provide an easy and efficient work space while providing the best experience for customers.
- Restocked kitchen supplies including food products and utensils.
- Packed fast food products in approved containers, cups, and bags.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Drove team success by quickly completing assigned tasks.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Event Redemption
Gaylord Opryland Events Center
Nashville, TN
11.2017 - 01.2018
- Collaborated with other departments within the organization on projects related to reward redemption systems.
- Communicate and interact with customers
- Took professional photos of the families and the surrounding area
- Worked closely with other members of the team to provide photographic services
- Influenced families to purchase photographs and other merchandise
Education
Bachelor of Science - Psychology
Fisk University
Nashville, TN05-2022
Skills
- Critical Thinking Skills
- Attention to Detail
- Active Listening
- Problem-solving abilities
- Microsoft Office
- Problem-Solving
- Leadership
- Task Prioritization
- Reliability
- Effective Communication
- Customer Service
- Time Management
- Teamwork
- Computer Literacy
- Organization
- Strong work ethic
- Excellent Communication
Timeline
Intake Specialist
Patriot Angels
04.2024 - 05.2024
Chipotle Crew Member
Chipotle Mexican Grill
04.2020 - 03.2024
Event Redemption
Gaylord Opryland Events Center
11.2017 - 01.2018
Bachelor of Science - Psychology
Fisk University
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