Keyanna John
Brooklyn,NY
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Treatment Planner
New York Oral and Facial Surgery
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Dental Office Administrator
Sky Dental
11.2023 - 06.2024
- Greeted patients and provided patient forms to be completed before their appointment.
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Verified patient information was up-to-date prior to each visit.
- Maintained an organized office environment by organizing supplies, stocking shelves, and ordering new materials when necessary.
- Created reports on various topics related to office operations for management review.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Dental Office Receptionist
Dr.Nina Kiani DDS
03.2022 - 11.2023
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Scheduled appointments and managed the office calendar to ensure efficient use of time.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Processed payments for services rendered using appropriate software programs.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Ordered supplies, maintained inventory levels, and tracked orders to ensure adequate stock at all times.
- Created monthly reports summarizing financial data such as accounts receivable balances, collections activity.
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Verified accuracy of patient information prior to scheduling appointments or processing payments.
- Answered questions regarding dental procedures and recommended treatments based on individual needs.
- Processed referrals from other healthcare providers when necessary.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Sales Associate
Hennes & Mauritz
02.2018 - 09.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
Education
Some College (No Degree) - Business Administration
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY06.
High School Diploma -
School For Democracy And Leadership
Brooklyn, NY06.2016
Skills
- Dental Terminology
- Dentrix Program Proficiency
- Open Dental software
- DSN dental software
- Treatment Room setup
- Payment Processing
- Appointment Scheduling
- Office Opening and Closing
- Insurance Verification
- Insurance Billing
- Mail Sorting and Distribution
- Friendly and Outgoing
- Phone and Email Etiquette
- Financial Plan Options
- Patient Scheduling
- Claims Processing
Certification
CPR certified
Timeline
Front Desk Receptionist/Treatment Planner
New York Oral and Facial Surgery
06.2024 - Current
Dental Office Administrator
Sky Dental
11.2023 - 06.2024
Dental Office Receptionist
Dr.Nina Kiani DDS
03.2022 - 11.2023
Sales Associate
Hennes & Mauritz
02.2018 - 09.2021
High School Diploma -
School For Democracy And Leadership
CPR certified
Some College (No Degree) - Business Administration
SUNY College of Agriculture & Technology At Morrisville
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