Keyanna Johnson
New Orleans,LA
Summary
Professional in healthcare with solid experience in clinical and administrative duties with over 18 years of experience. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant - Hepatology
Ochsner Health Center
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Preform Fibroscans of Liver
- Triage patients
Medical Assistant
MD Anderson
11.2021 - 05.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Triaging patients
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Village Medical Centers
07.2021 - 11.2021
- Athena EMR
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant / Neurosurgery Clinic
Ochsner Medical Center
11.2019 - 08.2021
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduling consultation and imaging needed before appointment
- Coordinating surgeries between multiple surgeons
- Scheduling surgery procedure
- Requesting medical records and imaging
- Counseling patients on diagnosis and surgery
- Updating patient recent imaging into chart as an 3D image for viewing
- Pre-charting
- Scheduling post-op appointments
- Maintaining surgeon surgery schedule
- Returning patient calls in a timely manner
- Suture removal
- Maintaining incoming fax
- EPIC experience
- Scheduling 2, and 6 weeks post op appointments after surgery
- Chemotherapy treatment and patient education
- Scheduling chemo appointments after surgery
- Set up direct admit upon physician request
Medical Assistant/ OB/GYN Oncology
Ochsner Medical Center
01.2018 - 11.2019
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduling consultation and imaging needed before appointment
- Coordinating surgeries between multiple surgeons
- Scheduling surgery procedure
- Requesting medical records and imaging
- Counseling patients on diagnosis and surgery
- Updating patient recent imaging into chart as an 3D image for viewing
- Pre-charting
- Scheduling post-op appointments
- Maintaining surgeon surgery schedule
- Returning patient calls in a timely manner
- Suture removal
- Maintaining incoming fax
- EPIC experience
- Scheduling 2, and 6 weeks post op appointments after surgery
- Assisting physician in exam
- Daily chem- strip log
- Weekly refrigerator log
- Pregnancy and UA testing
- Chemotherapy treatment and patient education
- Assist in procedures, Endometrial, cervical, vulvar biopsy, colposcopy
- Scheduling chemo appointments after surgery
- Answering calls in a timely manner
- Setup direct admit upon physician request
- Catheter insertion and removal, along with void and trail
- Pap smears
Medical Assistant
Louisiana Ave. Medical Center
10.2004 - 12.2017
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests for strep and flu
- Performed preliminary physical tests to accurately record results in patient history summary.
- E-Clinical Works EMR
- Suture removal and wound care
- Lab testing such as UPT, UA, glucose testing
- Performing injections such as B-12, Kenalog, Toradol, Recephine, Depo-Pervera, Testosterone
- Performing Flu, PCV, Boosters, Hepatitis vaccines
- Pre-charting before appointment
- Setting up trays for in house procedures
- Obtaining patient medical records
- Vaccines for kids
- Communicating results to patients
- Medical Specialty referrals
- Educated patients about medications, procedures and physician's instructions.
Education
Medical Assistant - Medical Assisting
Bryman College
New Orleans, LA05.1997
High School Diploma -
Marion Abramson Senior High School
05.1996
Skills
- HIPAA Compliance
- Time Management
- Routine Laboratory Testing
- Decision Making
- Charting Expertise
- Team player
- Procedure Assistance
- Electronic Medical Records
- Updating Medical Records
- Medical terminology knowledge
- Patient Scheduling
- Customer Service
Certification
- Basic Life Support Certification (BLS)
- Medical Assistant (MA)
Timeline
Medical Assistant - Hepatology
Ochsner Health Center
05.2022 - Current
Medical Assistant
MD Anderson
11.2021 - 05.2022
Medical Assistant
Village Medical Centers
07.2021 - 11.2021
Medical Assistant / Neurosurgery Clinic
Ochsner Medical Center
11.2019 - 08.2021
Medical Assistant/ OB/GYN Oncology
Ochsner Medical Center
01.2018 - 11.2019
Medical Assistant
Louisiana Ave. Medical Center
10.2004 - 12.2017
High School Diploma -
Marion Abramson Senior High School
- Basic Life Support Certification (BLS)
- Medical Assistant (MA)
Medical Assistant - Medical Assisting
Bryman College
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