Keyanna Ludwig
Neptune Beach,FL
Summary
Patient-focused coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in communications, organization, balancing solutions, and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
The Brace Place
Jacksonville Beach, FL
11.2022 - Current
- Greeted patients, scheduled evaluations and procedures, and verified insurance for new patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Communicated with patients with compassion while keeping medical information private.
- Contacted referring dentists to coordinate referrals for complex cases.
- Assisted orthodontist with patient treatment plans and discussed payment options.
- Collaborated with administrative staff in developing policies and procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Analyzed business trends to identify areas of improvement within the practice's operations.
Specialty Sales - On Demand
Target
Jacksonville Beach, FL
10.2022 - Current
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Maintained cleanliness of the store environment, including shelves, racks, and fixtures.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Located merchandise from shelves and storage areas to fill orders.
Receptionist
The Brace Place
Jacksonville Beach, FL
10.2022 - 11.2022
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Straightened up waiting room to maintain neat and organized space.
General Merchandise Expert
Target
Jacksonville Beach, FL
03.2022 - 10.2022
- Trained new team members on proper merchandising techniques and procedures.
- Conducted regular stock counts to ensure accurate inventory records.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Customer Service Desk Associate
Target
Jacksonville Beach, FL
10.2021 - 03.2022
- Greeted customers, answered questions, and provided information on products and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Triaged products for functionality and assessed visible conditions to determine resale eligibility
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Checkout Advocate
Target
Jacksonville Beach, FL
10.2020 - 03.2022
- Greeted customers and provided excellent customer service.
- Processed efficient and accurate cash, check, debit and credit card payments using POS system.
- Kept abreast of new products, services, and promotions offered by store, and helped sign up customers for rewards programs.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Balanced daily transactions with accurate closing processes.
Hospitality Expert
Chick-fil-A
Jacksonville Beach, FL
08.2018 - 10.2020
- Assisted management in creating daily shift schedules for waitstaff based on business needs.
- Processed payments using POS systems or manually entering credit card information into system securely.
- Trained new team members on restaurant operations including job responsibilities and expectations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to health and safety regulations by following food handling procedures properly.
Education
High School Diploma -
Ponte Vedra High School
Ponte Vedra, FL05.2020
Bachelor of Science - Psychology
University of North Florida
JacksonvilleSkills
- Customer Relations
- Office Administration
- Accounts Receivable
- Coordination and Scheduling
- Insurance Coverage Verification
- Medical Billing
- Communication and Interpersonal Skills
- Electronic Medical Records
- Microsoft Office
References
References available upon request.
Timeline
Treatment Coordinator
The Brace Place
11.2022 - Current
Specialty Sales - On Demand
Target
10.2022 - Current
Receptionist
The Brace Place
10.2022 - 11.2022
General Merchandise Expert
Target
03.2022 - 10.2022
Customer Service Desk Associate
Target
10.2021 - 03.2022
Checkout Advocate
Target
10.2020 - 03.2022
Hospitality Expert
Chick-fil-A
08.2018 - 10.2020
High School Diploma -
Ponte Vedra High School
Bachelor of Science - Psychology
University of North Florida
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