Keyanna Lyte
Tucson,AZ
Summary
I have strong communication and interpersonal skills, along with a dedication to helping others. My love for drawing is where I enjoy expressing myself. Combining my interest in customer service with my passion for drawing could lead to opportunities in areas like marketing materials.
My aspiration is to ultimately end up in a business I can grow and advance in. I see myself leveraging my current skills and interests to transition into roles that involve strategic decision-making, leadership, or entrepreneurship, pursuing further education or gaining experience in business-related roles.
Overall, my combination of customer service experience, artistic talent, and ambition for a career in business indicates a well-rounded individual with diverse strengths and aspirations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
09.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Afni Call Center
12.2022 - 09.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Cashier Team Lead
Chipotle
06.2021 - 12.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Catilina High School
Tucson, AZ05.2023
Skills
- Data Entry
- Call center experience
- Money handling abilities
- Customer satisfaction measurement
- Call Center Operations
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Data Collection
- Staff Training
- Building rapport
Timeline
Customer Service Representative
Alorica
09.2023 - Current
Customer Service Representative
Afni Call Center
12.2022 - 09.2023
Cashier Team Lead
Chipotle
06.2021 - 12.2022
High School Diploma -
Catilina High School
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