Keyanna Mclellan-Johnson
Financial Professional
Charlotte,NC
Summary
Well-qualified Financial Services Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Client Relations Associate
Vanguard (Randstad Agency)
Charlotte, NC
01.2022 - 05.2022
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Financial planning to include wills, estates, 401k, and investments.
Property Manager
Show Me Real Estate
Fayetteville, NC
11.2019 - 01.2022
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Financial Services Specialist
PNC Bank (Sykes)
Fayetteville, NC
04.2019 - 11.2019
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Identified and removed roadblocks to business funding to expand client interaction.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Suggested products to clients to initiate and expan financial growth
Customer Service Representative
Food Lion
Fayetteville, NC
04.2014 - 11.2019
- Provided primary customer support to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Arts - Business
Fayetteville Technical Community College
Fayetteville, NC 08.2021 - 08.2023
Skills
- Money handling abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Client Relations Associate
Vanguard (Randstad Agency)
01.2022 - 05.2022
Associate of Arts - Business
Fayetteville Technical Community College
08.2021 - 08.2023
Property Manager
Show Me Real Estate
11.2019 - 01.2022
Financial Services Specialist
PNC Bank (Sykes)
04.2019 - 11.2019
Customer Service Representative
Food Lion
04.2014 - 11.2019
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Client Relationship Associate: Change of Ownership at Randstad: VanguardClient Relationship Associate: Change of Ownership at Randstad: Vanguard