Carinne SILVERMAN
Southfield,MI
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
14
14
years of professional experience
Work History
Account Executive
Yelp
10.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Assisted in on-boarding process for new clients, ensuring a smooth transition into company''s roster of accounts.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Project Manager
Braz Developments
11.2022 - 09.2023
- Established effective communication between property owners and developers for enhanced collaboration and successful project completion.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to property owners.
Public Works Operator
City Of Southfield, MI
01.2022 - 11.2022
- Received resident request for snow removal, potholes, rubbish collection, yard waste, animal control, code enforcement, police dispatch for 78,000+ residents.
- Improved efficiency by streamlining City Clerk office procedures and implementing new technologies.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints enlisting other departments to assist in daily functions
B2B Sales Representative
R.G. Sellers
03.2021 - 01.2022
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Identified potential up-sell opportunities to increase average deal size and maximize revenue potential.
- Participated in trade shows, conferences, and other industry events to represent the company and generate new leads.
Sales Design Consultant
The Carpet Guys
10.2017 - 02.2020
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Boosted sales revenue by identifying opportunities for upselling additional products and services during consultations.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
Head Server/Bartender
Red Hook Lobster Pound
01.2015 - 09.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Private Dining Event Coordinator
Chestnut On Smith
03.2010 - 12.2014
- Enhanced attendee experience by meticulously planning and executing event logistics..
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Reviewed event bills to confirm accuracy and approve payment.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Cultural and Technology Studies
CUNY, School of Professional Studies
New York, NY2015
Liberal Arts
Borough of Manhattan Community College
New York, NY 2012
Skills
- Pipeline Management
- Lead Generation
- Needs Assessment
- Territory Management
- Revenue Generation
- Account Management
- Customer rapport
- Strategic selling
- Sales expertise
- New business opportunities
Civic Engagement
- 2021-2023 Lighthouse Food Bank - Food delivery & distribution
- 2010-2015 JWOC ( Jewish Women of Color) - Workshop/ Retreat facilitator
- 2011-2014 Weeksville Heritage Center- Workshop facilitator
- 2005-2010 Detroit Summer- Community Organizer
Timeline
Account Executive
Yelp
10.2023 - Current
Project Manager
Braz Developments
11.2022 - 09.2023
Public Works Operator
City Of Southfield, MI
01.2022 - 11.2022
B2B Sales Representative
R.G. Sellers
03.2021 - 01.2022
Sales Design Consultant
The Carpet Guys
10.2017 - 02.2020
Head Server/Bartender
Red Hook Lobster Pound
01.2015 - 09.2017
Private Dining Event Coordinator
Chestnut On Smith
03.2010 - 12.2014
Cultural and Technology Studies
CUNY, School of Professional Studies
Liberal Arts
Borough of Manhattan Community College
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