Keyanna Troutman

Mail Clerk| November 2015-June2019

• Monitored inbound and outbound operations to establish timely delivery of packages.
• Streamlined package processing by employing a systematic approach to weighing, labeling, and routing parcels
• Ensured timely dispatch of outgoing mail through close coordination with transportation services.

Postal Team Lead| June 2019-July 2021

• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Trained new employees on procedures, promoting a consistent approach across the team.

Post Office Unit Manager| July 2021-Current

• Improved inventory accuracy by developing and implementing enhanced control systems.
• Conducted research to address shipping errors and packaging mistakes.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Managed a diverse team of postal workers, fostering an inclusive work environment that promoted teamwork and collaboration.
• Collaborated with USPS inspectors on routine audits resulting in consistently high scores for procedural adherence.

• Entered figures using 10-key calculator to compute data quickly.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Handled day-to-day accounting processes to drive financial accuracy.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Collaborated with other departments to streamline lockbox processes, resulting in increased productivity for the organization.