Keyanna White
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
10
10
years of professional experience
Work History
Cybersecurity Analyst
CyberAI Innovations
08.2023 - Current
- Hands-on experience in enhancing threat detection models and
proactively mitigating potential breaches. - Collaborate closely with IT teams to integrate AI tools, streamlining the
process of threat hunting and minimizing security risks. - Assess and address security vulnerabilities to reduce potential risks and
ensure data protection. - Apply in-depth knowledge of cybersecurity best practices to ensure regulatory compliance and safeguard sensitive data.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
Project Manager
Village Medical
02.2023 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Planned, designed, and scheduled phases for large projects.
Customer Success Specialist
Healor
11.2019 - 12.2022
- Cultivated excellent relationships with key accounts, leading to 30% increase in upsells and contract renewals
- Utilized knowledge of SaaS and e-commerce platforms to provide clients with tailored recommendations and solutions
- Conducted periodic health checks and reviews, ensuring consistent product usage and client satisfaction.
Project Manager
Desert Springs Mental Health
08.2016 - 11.2019
- Managed multiple projects, benefiting over 100 individuals annually, including therapeutic programs and community outreach initiatives
- Led interdisciplinary teams of therapists, nurses, and administrative staff to ensure timely and efficient delivery of project outcomes
- Implemented a patient feedback system, increasing engagement by 15%
- This system streamlined the collection of patient experiences, enabling timely interventions and improvements in care
- Collaborated with senior management to allocate resources and set priorities, ensuring all projects were completed within set timelines and budgets
- Conducted monthly training sessions for staff on best practices in patient care and project management
Customer Success Specialist
Human Behavioral Institute
01.2014 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
Skills
- DDoS Prevention
- Incident Response Management
- Developing Security Plans
- IDS Integration
- Intrusion Test Oversight
- Root Cause Analysis
- Project Management
- Risk Management
- Productivity Improvement
CYSA+
Pending
Timeline
Cybersecurity Analyst
CyberAI Innovations
08.2023 - Current
Project Manager
Village Medical
02.2023 - Current
Customer Success Specialist
Healor
11.2019 - 12.2022
Project Manager
Desert Springs Mental Health
08.2016 - 11.2019
Customer Success Specialist
Human Behavioral Institute
01.2014 - 08.2016
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