Keyannah Jordan
Shelby,NC
Summary
Compassionate and dedicated ABA Technician at Cleveland County Schools with expertise in data analysis and crisis intervention. Proven ability to enhance client outcomes through tailored behavior plans and effective communication. Skilled in HIPAA compliance and patient care coordination, fostering strong relationships to ensure consistent and impactful interventions. Committed to improving lives through compassionate support.
Have a background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ABA Technician
Cleveland County Schools
Shelby, NC
- Current
- Monitored and evaluated the effectiveness of interventions, making data-driven adjustments.
- Maintained accurate records of all activities related to client treatment plans.
- Assisted in designing individualized behavior plans for clients.
- Collaborated with families and other professionals to ensure consistency and effectiveness of interventions.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality and job competence.
- Provided crisis intervention as needed to manage severe behaviors.
- Utilized positive reinforcement and other behavior modification techniques to encourage progress.
- Modified intervention strategies based on changing needs or preferences of the client.
- Implemented Applied Behavior Analysis (ABA) techniques to increase functional behaviors and decrease maladaptive behaviors.
Medical Office Assistant
Support, Inc.
03.2022 - 10.2022
- Maintained smooth flow of examinations to keep appointments on schedule.
- Scheduled and confirmed patient appointments and consultations.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Prepared patient charts prior to each appointment.
- Monitored office supplies inventory and placed orders when necessary.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Direct Support Professional
A Small Miracle
Gastonia, NC
11.2019 - 01.2021
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Transported clients to doctor's appointments and errands.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Assisted in planning and implementing recreational activities for participants.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
Associate of Arts - Education
Cleveland Community College
Shelby, NC08.2022
Associate of Arts - General Education
Cleveland Community College
Shelby, NC08.2022
Bachelor of Arts - Human Services
Gardner-Webb University
Boiling Springs, NCAssociate of Arts - Medical Office Administration
Cleveland Community College
Shelby, NCSkills
- Patient scheduling
- Data analysis
- Crisis intervention
- Patient confidentiality
- Team collaboration
- Patient care coordination
- Communication skills
- Time management
- Problem solving
- Document management
- Record keeping
- Progress monitoring
- Autism spectrum
- Reinforcement procedures
- Applied behavior analysis
- HIPAA compliance
- Medical terminologies
- Patient charting
- Appointment scheduling
- Phone and email etiquette
- EMR software
- Medical office software
- Healthcare compliance
- Follow-up skills
- Data confidentiality
- Front desk management
Certification
First Aid
Medical Office Administration
Timeline
Medical Office Assistant
Support, Inc.
03.2022 - 10.2022
Direct Support Professional
A Small Miracle
11.2019 - 01.2021
ABA Technician
Cleveland County Schools
- Current
Associate of Arts - Education
Cleveland Community College
Associate of Arts - General Education
Cleveland Community College
Bachelor of Arts - Human Services
Gardner-Webb University
Associate of Arts - Medical Office Administration
Cleveland Community College
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