Keyante Grant
Milwaukee,WI
Overview
12
12
years of professional experience
Work History
Customer Service Representative
UNFI, United Natural Foods
03.2019 - 03.2025
- Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Operated pallet jacks, forklifts and other equipment regularly.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Recommended merchandise and services that would meet customer needs.
Delivery Driver
Amazon
09.2018 - 02.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Customer Care Representative
Roundy's Distribution Center
06.2017 - 09.2018
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Supervisor
JCPenney Logistics Center
11.2014 - 06.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Team Member
Target
10.2012 - 06.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Client relations
Timeline
Customer Service Representative
UNFI, United Natural Foods
03.2019 - 03.2025
Delivery Driver
Amazon
09.2018 - 02.2019
Customer Care Representative
Roundy's Distribution Center
06.2017 - 09.2018
Customer Service Supervisor
JCPenney Logistics Center
11.2014 - 06.2017
Team Member
Target
10.2012 - 06.2017
High School Diploma -
Penn Foster Career School
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