Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyante Grant

Milwaukee

Summary

Dynamic customer service professional with extensive experience at UNFI, excelling in problem-solving and operational efficiency. Proven track record in enhancing customer satisfaction and training staff, while implementing quality control systems that improved dispatcher accuracy. Skilled in warehouse operations and adept at managing high-volume inquiries in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Customer Service Dispatcher

UNFI, United Natural Foods
03.2019 - 08.2025
  • Coordinated daily dispatch operations to ensure timely service delivery across multiple channels.
  • Managed customer inquiries and complaints, providing effective resolutions and maintaining satisfaction levels.
  • Utilized dispatch software to track shipments, optimizing routes for efficiency and cost-effectiveness.
  • Collaborated with team members to streamline communication processes, enhancing operational workflows.
  • Developed training materials that improved onboarding efficiency and reduced error rates among new hires.
  • Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
  • Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
  • Worked from home full-time and went into office every other week for meetings.

Call Center Representative

Associated Bank
06.2018 - 02.2019
  • Managed high-volume inbound calls while maintaining excellent customer service standards.
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Documented customer interactions accurately using CRM software to ensure follow-up on unresolved cases.
  • Trained new staff on call handling protocols and company policies to enhance team performance.
  • Led initiatives to improve customer satisfaction scores through targeted service enhancements.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Worked from home 3 days out the week and 2 days in office

Order Picker

Roundy's Distribution Center
06.2017 - 06.2018
  • Operated forklifts and pallet jacks to efficiently retrieve and transport products within warehouse.
  • Conducted regular inventory audits, ensuring accuracy in stock levels and minimizing discrepancies.
  • Collaborated with team members to optimize picking routes, enhancing overall productivity of order fulfillment.
  • Trained new staff on best practices for safe operation of equipment and effective picking techniques.
  • Assisted in loading and unloading trucks, ensuring timely delivery of goods while maintaining quality control.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Call Center Supervisor

JCPenney Logistics Center
10.2014 - 06.2017
  • Supervised daily operations, ensuring team adherence to performance standards and quality expectations.
  • Trained and mentored new staff on call handling procedures and customer service best practices.
  • Developed and implemented process improvements that enhanced team efficiency and customer satisfaction.
  • Conducted regular performance evaluations, providing constructive feedback to team members for growth.
  • Analyzed call center metrics to identify trends, driving strategic adjustments for operational effectiveness.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Sales Floor Team Member

Target
10.2012 - 06.2017
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote product visibility and accessibility.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to restock shelves and ensure product availability.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer support
  • Problem-solving skills
  • Call center customer service
  • Resolving issues
  • Appointment scheduling
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Warehouse operations

Timeline

Customer Service Dispatcher

UNFI, United Natural Foods
03.2019 - 08.2025

Call Center Representative

Associated Bank
06.2018 - 02.2019

Order Picker

Roundy's Distribution Center
06.2017 - 06.2018

Call Center Supervisor

JCPenney Logistics Center
10.2014 - 06.2017

Sales Floor Team Member

Target
10.2012 - 06.2017

High School Diploma -

Penn Foster Career School

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