Keyara Levaughn
Pflugerville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Trellis
09.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Woodspring Suites
01.2022 - 12.2023
- Oversaw daily operations, including staff training and scheduling, as Assistant Manager
- Resolved customer complaints and ensured high levels of customer satisfaction
- Provided exceptional customer service resulting in strong customer satisfaction and retention
Front Desk Receptionist
Woodspring Suites
10.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Deckers
01.2021 - 09.2021
- Utilized CRM software to maintain accurate customer records and track service requests
- Managed high volume of incoming calls while maintaining accuracy and professionalism
- Handled customer complaints with empathy and problem-solving skills, fostering positive relationships.
Customer Service Representative
Harte Hanks
02.2016 - 10.2019
- Managed inbound calls, resolving issues and providing exceptional customer service
- Met and exceeded set targets for call handling and customer satisfaction
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Georgetown High School
Austin, TX06.2016
Skills
- Strong communication skills: adept at handling customer inquiries effectively and efficiently
- Problem-solving abilities: skilled in resolving issues and providing appropriate solutions to customers
- Customer Service
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Microsoft Excel
Timeline
Customer Service Representative
Trellis
09.2024 - 10.2024
Assistant Manager
Woodspring Suites
01.2022 - 12.2023
Front Desk Receptionist
Woodspring Suites
10.2021 - 01.2022
Customer Service Representative
Deckers
01.2021 - 09.2021
Customer Service Representative
Harte Hanks
02.2016 - 10.2019
High School Diploma -
Georgetown High School
Similar Profiles
John NearingJohn Nearing
Harm Reduction Worker at TrellisHarm Reduction Worker at Trellis
SHERMEKA BAILEYSHERMEKA BAILEY
Customer Service Representative at TrellisCustomer Service Representative at Trellis
Stephan Ferguson JrStephan Ferguson Jr
Volunteer at TrellisVolunteer at Trellis