KEYARA LEVAUGHN
Pflugerville,TX
Summary
Experienced Customer Service Representative with strong skills in oral and written communication, active listening, and analytical problem-solving. Utilizes service-oriented behaviors to understand customer needs and provide tailored solutions, fostering loyalty. Effective manager and problem-solver with expertise in team building, leadership, and motivation. Demonstrates excellent customer relations aptitude and relationship-building skills. Proficient in independent decision-making and sound judgment to drive company success. Dedicated to enhancing employee engagement and performance through training, monitoring, and morale-building. Skilled in handling customer interactions, resolving issues promptly, and building strong customer relationships through communication and empathy. Proven track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Trellis
08.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
ASSISTANT MANAGER
Woodspring Suites
01.2022 - 12.2023
- Oversaw daily operations, including staff training and scheduling, as Assistant Manager
- Resolved customer complaints and ensured high levels of customer satisfaction
- Provided exceptional customer service resulting in strong customer satisfaction and retention
FRONT DESK RECEPTIONIST
Woodspring Suites
10.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Caregiver
Harmony Point Memory Care
03.2019 - 10.2021
- Provided compassionate personal care, assisting with daily living activities and ensuring comfort of clients.
- Administered medication and monitored health conditions, maintaining accurate records for medical professionals.
- Developed individualized care plans in collaboration with healthcare providers to meet specific client needs.
- Trained new staff on caregiving best practices and compliance with safety regulations to enhance service quality.
CUSTOMER SERVICE REPRESENTATIVE
Deckers
01.2021 - 09.2021
- Utilized CRM software to maintain accurate customer records and track service requests
- Managed high volume of incoming calls while maintaining accuracy and professionalism
- Handled customer complaints with empathy and problem-solving skills, fostering positive relationships.
CUSTOMER SERVICE REPRESENTATIVE
Harte Hanks
02.2016 - 10.2019
- Managed inbound calls, resolving issues and providing exceptional customer service
- Met and exceeded set targets for call handling and customer satisfaction
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Georgetown Highschool
Georgetown, TXSkills
- Strong Communication Skills
- Problem-solving abilities: skilled in resolving issues and providing appropriate solutions to customers
- Customer Service
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Microsoft Excel
- Elderly care
- Dependable and responsible
- Respectful and compassionate
- Patient care
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Trellis
08.2024 - 10.2024
ASSISTANT MANAGER
Woodspring Suites
01.2022 - 12.2023
FRONT DESK RECEPTIONIST
Woodspring Suites
10.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Deckers
01.2021 - 09.2021
Caregiver
Harmony Point Memory Care
03.2019 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Harte Hanks
02.2016 - 10.2019
High School Diploma -
Georgetown Highschool
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