Keyara Martin
Garden Grove,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Cashier/Juice Bar Server
Mother's Market And Kitchen
07.2021 - Current
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Pleasantly interacted with customers during hectic periods to promote a positive environment
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in a fast-paced environment
- Proved to be successful working within tight deadlines and a fast-paced atmosphere.
- Successfully deescalated stressful situations
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Trained new team members by relaying information on company procedures and safety requirements
Lead Mixologist
Tall Grass Drink
07.2022 - 01.2023
- Processed payments correctly and promptly
- Kept work areas clean, neat, and organized to promote safety, productivity, and team success
- Followed instructions and processes to maintain food and beverage integrity.
- Used applications such as Google Sheets and Microsoft Word to maintain organization with store records
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at the beginning and end of each work shift.
- Multitasked daily tasks while keeping the customer's needs first
Team Member
Golden Spoon
04.2021 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Operated register to process payments and collect cash payments for order totals
- Trained new team members by relaying information on company procedures and safety requirements
- Input orders through vendors for the items needed for success in the establishment
- Used Google Sheets to organize store records and employee information
Education
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA08.2024
Skills
- Health Department Regulations
- Billing and Payment Processing
- Food Running
- Proper Food Handling
- Guest Satisfaction
- Money Handling
- Till Counting
- Cash Register Systems
- Product and Service Sales
- Loyalty Program Promotion
- Product Location
Timeline
Lead Mixologist
Tall Grass Drink
07.2022 - 01.2023
Cashier/Juice Bar Server
Mother's Market And Kitchen
07.2021 - Current
Team Member
Golden Spoon
04.2021 - 07.2021
Associate of Arts - Psychology
Orange Coast College
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