Keyara Stephens
Reading,PA
Summary
Customer service employee with strong written and oral communication Cash handling, Answering skills. Trained and experienced in resolving customer complaints and phones, Customer Service, promoting conflict resolution. Schedule Appointments, Filing, Inventory, Sales
Authorized to work in the US for any employer
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Coordinator
Mss, LLC
Montgomery, PA
04.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Responded to customer calls and emails to answer questions about products and services.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Project Concierge
Remote, Trinity Solar
Reading, PA
04.2020 - 04.2022
- Answering all incoming calls to resolve any customer or sales questions
- Review all information provided by sales representatives and customers to ensure accuracy
- Assist customers and sales representatives to obtain and finalize all required documents for active projects
- Follow up on all outstanding tasks to keep projects moving to ensure quality, consistency and completion of deadlines
- Keep customers informed on progress of projects, through pre-defined “touch-points”
- Work through projects based on prioritization that the PC Team Lead and/or Manager has established
- Facilitate and satisfy customer requests or complaints
- When appropriate, elevate to the next appropriate level of escalation
Medical Biller
MBMS, LLC
Wyomissing, PA
01.2019 - 04.2020
- Handles insurance appeals on a daily basis
- Answers phone in timely manner to accept credit card payments
- Responsible for checking Medicaid for eligible customers
- Inputs insurance payments, copay, and deductibles into customers’
- Accounts
- Receives insurance information to submit for insurance/change insurance
- Excellent in documenting account information efficiently and accurately
- Excellent multi-tasking skills within the fast-paced work environment
- Excellent verbal and written communication skills
Administrative Assistant/Receptionist
Leesport, PA
12.2016 - 01.2019
- Greet guest and provide information on the business
- Professional, friendly demeanor on the phone, via email and in person
- QuickBooks, Microsoft Word, Microsoft Excel, Therapynotes, and Square Payments
- Payroll
- Responsible for filing and updating client information into database
- Organize and maintain a clean, efficient and confidential area
- Schedule follow up appointments as directed by the therapist
- Excellent verbal and written communication
- Post charges and payments to patients account
- On call coordinator
- Education
- High school diploma
Education
Schuylkill Valley High School
Leesport, PA 08.2010 - 06.2014
Skills
Customer support
Documentation skills
Quality assurance
Customer-focused
Schedule Management
Microsoft Outlook, Word and Excel
Complaint resolution
Cash Handling
Medical Billing
Quickbooks
Data Entry
Customer Service
Timeline
Customer Service Coordinator
Mss, LLC
04.2022 - Current
Project Concierge
Remote, Trinity Solar
04.2020 - 04.2022
Medical Biller
MBMS, LLC
01.2019 - 04.2020
Administrative Assistant/Receptionist
12.2016 - 01.2019
Schuylkill Valley High School
08.2010 - 06.2014