Summary
Overview
Work History
Education
Skills
Timeline
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Keyarah Brown

Simpsonville,SC

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

11
11
years of professional experience

Work History

Assistant Manager of Operations

Flexible Staffing
Greenville, SC
10.2022 - Current
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Ensured compliance with all applicable laws and regulations regarding operational activities.
  • Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
  • Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Improved regional processes by coming up with effective methodologies to handle employee complaints.

Senior Recruiter

Phillips Staffing
Simpsonville, SC
03.2021 - 10.2022
  • Managed the full cycle of recruitment process from sourcing to onboarding new employees.
  • Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
  • Reported key metrics such as time-to-hire, cost-per-hire, quality-of-hire.
  • Tracked progress of applicants through various stages of recruitment process.
  • Contributed ideas towards improving existing recruitment processes and procedures.
  • Analyzed applicant data such as resumes, test scores, references, background checks.
  • Managed candidate activity within Applicant Tracking System (ATS).
  • Negotiated salary and benefits packages with candidates.

Office Manager

Automation Personnel Services
Greenville, SC
03.2016 - 03.2021
  • Processed payroll accurately ensuring all employees were paid on time.
  • Assisted in recruiting, onboarding and training new employees.
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed effective communication strategies between departments within the organization.
  • Developed and implemented office policies and procedures.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Tax Consultant

Concentrix
Greenville, SC
10.2015 - 02.2016
  • Educated clients on their rights and responsibilities under applicable laws.
  • Analyzed financial records to determine the appropriate tax filing status.
  • Prepared tax forms in accordance with federal, state and local regulations.
  • Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
  • Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
  • Analyzed financial data such as income statements and balance sheets to determine how it affects a client's taxes.
  • Identified potential areas of risk associated with client's taxation activities.

Customer Service Representative

CVS/ Pharmacy
Walterboro, SC
12.2013 - 10.2015
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.

Education

Associate Business Management -

Technical College of the low country
Beaufort, SC

Certified Medical Office Assistant -

Technical College of the low country
Beaufort, SC

High School Diploma -

Colleton County High School

Skills

  • Performance Analysis
  • Business Development
  • Project Management
  • Talent Acquisition
  • Recruitment
  • Applicant Tracking Systems
  • Performance Management Systems
  • Leadership Training and Development

Timeline

Assistant Manager of Operations

Flexible Staffing
10.2022 - Current

Senior Recruiter

Phillips Staffing
03.2021 - 10.2022

Office Manager

Automation Personnel Services
03.2016 - 03.2021

Tax Consultant

Concentrix
10.2015 - 02.2016

Customer Service Representative

CVS/ Pharmacy
12.2013 - 10.2015

Associate Business Management -

Technical College of the low country

Certified Medical Office Assistant -

Technical College of the low country

High School Diploma -

Colleton County High School

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Keyarah Brown