KEYASHA M. STALEY
Detroit,MI
Summary
Proven sales executive with 10+ years of experience leading high-impact teams, scaling operations, and delivering revenue growth across healthcare, financial services, and people-driven industries. Known for building and developing leadership talent, driving consistent performance gains, and aligning strategy with execution. Adept at creating systems that drive accountability, improve efficiency, and maximize sales output. Recognized as a top performer and trusted advisor to executive leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Sales & Team Performance
American Health Marketplace
01.2022 - Current
- Lead a national team of 20+ sales managers responsible for overseeing sales strategy, performance coaching, and ACA enrollment across high-volume teams
- Increased client acquisition by 15% year-over-year through strategic coaching, sales playbooks, and funnel optimization
- Built and deployed scalable training programs that enhanced manager output, lifted team-wide productivity by 25%, and reduced ramp-up time by 30%
- Serve as a strategic partner to executive leadership in revenue planning, KPI alignment, and sales infrastructure development
- Consistently ranked as the top-performing sales executive across the organization for results, leadership development, and retention
Senior HR Coordinator | Talent & Sales Support
PepsiCo
02.2017 - 12.2021
- Supported high-impact recruiting, onboarding, and training for frontline and sales leadership roles across departments
- Recognized internally for driving employee engagement, team alignment, and manager development strategies
- Served as a key HR business partner for sales and operations leaders, providing support for performance improvement and workforce planning
Patient Experience & Service Optimization Associate
John D. Dingell V.A. Medical Center
01.2014 - 01.2017
- Managed 100–200 daily patient service interactions, contributing to measurable increases in patient satisfaction and scheduling efficiency
- Implemented process improvements that streamlined appointment flow and reduced wait times
- Consistently ranked as a top service performer and recognized for leadership in optimizing patient scheduling processes
Client Account & Collections Specialist
Chrysler Capital
03.2010 - 01.2014
- Managed a high-volume portfolio of customer accounts, reducing delinquency rates by 20% through proactive outreach and negotiation
- Consistently ranked as a top collections performer and recognized for balancing compliance with strong client retention
- Provided performance insights to management, contributing to call center strategy updates and coaching models
Education
Master of Business Administration (MBA) -
Eastern Michigan University
12.2027
Bachelor of Technology - Apparel & Textile Merchandising
Eastern Michigan University
05-2018
Skills
- Executive Sales Leadership
- Team Growth & Development
- Strategic Sales Planning
- Sales Operations & Enablement
- Revenue Forecasting
- CRM & Performance Metrics (NetSuite, Salesforce)
- Remote Team Oversight
- Cross-Functional Collaboration
- Process Optimization (Lean Six Sigma Certified)
Certification
- Certified Manager (CM) – ICPM
- Lean Six Sigma Green Belt – IASSC
- Google Data Analytics Certificate – Coursera
Timeline
Director of Sales & Team Performance
American Health Marketplace
01.2022 - Current
Senior HR Coordinator | Talent & Sales Support
PepsiCo
02.2017 - 12.2021
Patient Experience & Service Optimization Associate
John D. Dingell V.A. Medical Center
01.2014 - 01.2017
Client Account & Collections Specialist
Chrysler Capital
03.2010 - 01.2014
Master of Business Administration (MBA) -
Eastern Michigan University
Bachelor of Technology - Apparel & Textile Merchandising
Eastern Michigan University
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