Open To Work
Keyata Singleton
Sumter,USA
Summary
Diligent machine operator and customer service professional with over 13 years of experience in manufacturing and client relations. Expertise in operating machinery, managing inventory control, and enhancing customer satisfaction. Committed to maintaining safety and quality standards while optimizing operational efficiency in fast-paced environments. Open to relocation and authorized to work in the U.S. for any employer.
Overview
15
15
years of professional experience
Work History
Blow Mold Machine Operator
Altium Packaging
02.2025 - 03.2026
- Operated blow molding machines to produce plastic containers.
- Monitored production lines, ensuring quality of molded products.
- Adjusted machine settings to maintain optimal production.
- Monitored the operation of bottle conveyors, air-conveyors, and chillers to ensure efficient production.
- Operated auxiliary equipment such as grinders, conveyors, hoppers, mixers.
- Trained new operators on equipment operation and safety procedures, enhancing team readiness.
- Utilized problem-solving skills to address any challenges.
- Documented production data and machine performance.
- Followed safety protocols to maintain a safe working environment.
Customer Experience Consultant
CarMax
07.2024 - 01.2025
- Gathered information to make customer tailored recommendations, searched for vehicles, and explained vehicle features providing customers with an enhanced buying experience.
- Developed and maintained rapport with customers via phone in a hybrid position.
- Scheduled pick ups, deliveries, test drives, and appraisals when necessary.
- Upsold service plans and add on products when available.
- Ran and explained credit applications for potential customers.
Customer Service Representative
Foundever
01.2024 - 07.2024
- Managed high volume of inbound calls, prioritizing customer satisfaction and efficient problem resolution.
- Engaged with customers to identify needs, resolve issues, and provide accurate product information.
- Maintained up-to-date knowledge of product information to assist customers effectively.
- Utilized CRM systems to track customer interactions and solutions provided.
- Updated customer accounts with accurate information.
- Ensured confidentiality of all sensitive information.
- Consistently met and exceeded quality and performance goals, enhancing overall customer experience.
Machine Operator/Inventory Control Associate
Continental
11.2018 - 10.2023
- Monitored machine performance, resolving operational issues to reduce downtime.
- Adjusted machine settings and specifications to manufacture desired products.
- Performed material changes, start-ups, and shut-downs on the machine.
- Conducted regular inspections of materials to adhere to quality standards.
- Complied with safety requirements at all times.
- Managed inventory levels using SAP systems for accuracy and efficiency.
- Collaborated with sequencing, quality, and production teams to forecast and meet inventory needs.
- Resolved discrepancies in inventory records through thorough investigation.
- Utilized software programs such as Microsoft Excel to maintain accurate records and generate reports.
Cashier and Salesperson
Wholesale Wine and Spirits
11.2017 - 09.2018
- Guided customers in locating products.
- Recommended additional products based on customer purchases to enhance shopping experience.
- Maintained knowledge of current promotions and store policies to assist customers effectively.
- Handled cash, credit, and debit payments quickly and accurately on each transaction.
- Trained new cashiers on point-of-sale systems, customer service techniques, and store policies.
- Observed sales floor for theft and loss prevention.
Non-Emergency Patient Transportation Driver
J. Simmons Transportation LLC
10.2015 - 11.2017
- Assisted passengers using wheelchairs by safely loading and unloading them in a wheelchair accessible van.
- Interacted professionally with customers during drop-offs and pickups, ensuring positive experiences.
- Operated a variety of motor vehicles safely and efficiently to complete assigned tasks.
- Followed all traffic laws and company policies during vehicle operation.
- Applied local knowledge to navigate efficiently, minimizing delays from traffic or construction.
- Navigated through diverse routes using GPS systems and traditional maps.
Customer Service Representative
Sykes Enterprises Inc
08.2011 - 08.2015
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Assisted customers effectively by maintaining current knowledge of product information and services.
- Advised clients on relevant services to enhance their experience.
- Responded to customer inquiries by retrieving account details and providing updated responses.
- Diffused situations with challenging customers to maintain relationships.
- Modified customer accounts to ensure accurate information was recorded after every conversation.
- Tracked customer interactions and solutions using CRM systems to ensure accurate records and follow-ups.
- Escalated unresolved customer complaints and account issues to management.
Education
Human Resource Management - College
Western Governors University
Remote03-2026
Skills
- Inventory management
- Attention to detail
- Machine operation
- Customer service
- Teamwork and collaboration
- Production monitoring
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Blow Mold Machine Operator
Altium Packaging
02.2025 - 03.2026
Customer Experience Consultant
CarMax
07.2024 - 01.2025
Customer Service Representative
Foundever
01.2024 - 07.2024
Machine Operator/Inventory Control Associate
Continental
11.2018 - 10.2023
Cashier and Salesperson
Wholesale Wine and Spirits
11.2017 - 09.2018
Non-Emergency Patient Transportation Driver
J. Simmons Transportation LLC
10.2015 - 11.2017
Customer Service Representative
Sykes Enterprises Inc
08.2011 - 08.2015
Human Resource Management - College
Western Governors University