Hardworking and goal oriented Individual with knowledge, training and experience in multiple fields. Flexible and dependable seeking a long term, either full time or part time entry level position with growing and expanding companies to obtain new knowledge and skills.
Hi, I’m
Keyauna Alexander
San Bernardino,CA
Summary
Overview
5
years of professional experience
Work History
IHERB
Warehouse Operator 1
01.2021 - Current
Job overview
- Handles customer returns and exchanges.
- Responsibility is to process return requests
- Evaluate the condition of returned items, restock unused items back into inventory and properly deface and rid of non re-saleable product.
- Issue refunds, credits and reships
- Communicating thoroughly with the customer service team to resolve any issues.
- Working quickly and efficiently to keep customers happy.
- Helping out in other departments such as picking, shipping, sorting, inventory etc. Using teamwork to keep the productivity going.
- Following important safety roles.
Forever21
Inventory Controller
09.2020 - 01.2021
Job overview
- Monitor inventory accuracy by efficiently tracking product and keeping organization
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly
- Used teamwork with other department teams to ensure proficieny of the overall supply chain performance
- Trained employees in inventory management best practices
- Analyzed discrepancies between physical inventory counts and system records
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities
Amazon
Fulfillment Associate
10.2019 - 09.2020
Job overview
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Proper handling, storage, and packaging procedures
- Prioritized urgent shipments
- Contributed to a safe work environment by adhering to safety protocols
- Demonstrated adaptability by cross-training in multiple job functions
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Selected and filled orders from stock
- Followed procedures at all times for personal and team safety.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
Carters
Retail Associate
07.2019 - 01.2020
Job overview
- Managed inventory effectively
- Prioritized helping customers over completing other routine tasks in store
- Used in-store system to locate inventory and place special orders for customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing
- Utilized upselling techniques to promote additional products and increase sales
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Logged reports, expenses, receipts, and sales in company database.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences
- Supported store promotional events
- Interacted with customers through active engagement and attentive listening
- Identified potential shoplifting incidents and communicating with loss prevention
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Collaborated with team members to achieve daily sales goals
Education
Riverside City CollegeRiverside, CA
Associates from Business
University Overview
Moreno Valley High SchoolMoreno Valley, CA
Diploma from General Studies
06.2017
University Overview
Skills
- Storage Organization
- Shipping and receiving
- Warehouse Safety
- Warehouse Organization
- Packaging and Labeling
- Cycle counting
- Loading and unloading
- Order Picking
- Safety Compliance
- Inventory Tracking
- Pallet Jack Handling
- Material Handling
- OSHA Compliance
- Physical Strength and Stamina
- Problem-Solving
- Safety Precautions
- Teamwork and Collaboration
- Excellent Communication
- Problem-solving aptitude
- Goal Setting
- Adaptability and Flexibility
- Written Communication
- Willing to Learn
- Analytical Skills
- Decision-Making
- Reliability
- Attention to Detail
- Time Management
- Effective Communication
- Task Prioritization
- Adaptability
- Organizational Skills
- Multitasking Abilities
- Word Excel
- Google docs
- Google sheets
- Typing
- Cash register
- Customer service
Timeline
Warehouse Operator 1
IHERB
01.2021 - Current
Inventory Controller
Forever21
09.2020 - 01.2021
Fulfillment Associate
Amazon
10.2019 - 09.2020
Retail Associate
Carters
07.2019 - 01.2020
Riverside City College
Associates from Business
Moreno Valley High School
Diploma from General Studies
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