R'Keria Key Baptiste
Houston,TX
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Results-driven professional with over 9 years of diverse experience spanning business development, sales, financial administration, customer service, and team leadership. Proven expertise in implementing policies and regulatory frameworks, managing personnel and budget activities, and streamlining workflows to enhance operational efficiency. Adept at evaluating organizational changes, delivering data-driven recommendations, and building robust sales pipelines. Exceptional communicator with strong problem-solving abilities and a track record of exceeding performance targets in both corporate and fast-paced sales environments. Seeking a role that leverages comprehensive skill sets in administration, sales, and financial operations.
Overview
10
10
years of professional experience
Work History
Accounts Payable Specialist
Symbio Energy Partners
Houston, TX
10.2019 - 12.2022
- Accurately reviewed and processed an average of 200+ invoices monthly for a mid-sized energy company serving over 5,000 customers, ensuring compliance with company policies and industry regulations.
- Managed accounts payable records for a company with a $5 million annual operating budget; prepared monthly expenditure reports and supported financial close processes, reducing errors by 15% over one year.
- Served as primary liaison for 50+ vendors, coordinating with internal teams to resolve payment discrepancies and reduce late payment incidents by 25%.
- Maintained 100% compliance rate for all payments; played key role in audits by organizing detailed documentation, contributing to successful audit outcomes for two consecutive years.
Business Development Representative
WIPRO
12.2022 - 11.2024
- Exceeded monthly lead conversion goals by 12% through strategic outreach and relationship building.
- Implemented new outreach strategy that improved response rates by 17%.
- Conducted research to identify and qualify potential clients using CRM platforms and market research tools.
- Engaged with decision-makers to uncover business needs, establish rapport, and present tailored IT solutions.
- Tracked KPIs including outreach volume, conversion rates, and opportunity creation to consistently meet or exceed targets.
BDR Candidate
RE:WORK TRAINING
12.2022 - 11.2024
- Generated outbound leads and handled inbound leads for the company's 8-Week Tech Sales Training Program, Donor Program & Corporate Partnership Program.
- Qualified and developed robust sales pipelines for RE:WORK's spectrum of programming.
- Scheduled and conducted sales calls and product demonstrations.
- Worked closely with Sales and Marketing teams to develop strategic plans to meet monthly, quarterly, and annual goals.
- Communicated and identified areas of improvement in the sales process to enhance efficiency.
Service Manager
Wells Fargo Bank
Houston, TX
12.2016 - 10.2019
- Managed daily administrative tasks for a team of 15+ employees serving approximately 150 customers daily; scheduled meetings, maintained records, and ensured compliance with policies and regulations.
- Directed staffing efforts including scheduling and training coordination, improving team productivity by 15% through streamlined operations and coaching.
- Managed branch expenditures within a $1 million annual operational budget; prepared financial reports and implemented cost-control measures that reduced overhead by 10% while maintaining service quality.
- Facilitated implementation of updated procedures, improving operational efficiency and reducing compliance discrepancies by 15% year-over-year.
- Collaborated with internal partners and relationship managers to ensure exceptional customer satisfaction and resolve escalated inquiries.
Personal Banker
Wells Fargo Bank
09.2015 - 12.2016
- Provided exceptional customer service by assessing walk-in customers' needs, completing account transactions, and managing cash handling activities.
- Delivered personalized financial solutions, fostering customer relationships and success.
- Promoted mobile banking solutions and educated customers on self-service options.
- Acquired, built, and retained relationships with mass consumer and small business customers.
- Ensured accurate servicing transactions, maintained a cash drawer, and supported lobby leadership.
Lead Bank Teller
Wells Fargo Bank
01.2015 - 09.2015
- Prioritized customer-centric service with strong customer service skills and positive attitude.
- Conducted transactions efficiently while adhering to policies, procedures, and controls to maintain accuracy and manage risk.
- Resolved customer complaints and concerns with empathy and professionalism, escalating issues when necessary.
- Demonstrated high level of integrity, trustworthiness, and professionalism following Wells Fargo's Code of Ethics.
- Committed to continuous learning and self-improvement, completing all essential training courses.
Education
Bachelor of Business Administration - Accounting
12.2025
Associate of Arts - undefined
Skills
- Business Development
- Sales Pipeline Management
- Budget Management
- Expenditure Management
- Data Analysis
- Workload Reporting
- Workflow Improvement
- Process Improvement
- Strategic Planning
- Decision-Making Support
- Regulatory Compliance
- Audit Preparation
- Customer Relationship Management
- Team Leadership
- Staff Development
- Accounts Payable
- Financial Recordkeeping
- Vendor Relations
- Payment Resolution
- Sales Strategy
- Lead Qualification
- Problem Resolution
- Customer Service
- Financial Solutions
- Product Promotion
- Effective Communication
- Interpersonal Skills
- Performance Tracking
- KPI Management
- Training Coordination
- Mentoring
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementFlexible work hours401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsHealthcare benefitsWork from home optionPaid sick leavePaid time offPersonal development programsWork-life balanceCompany CultureTimeline
Business Development Representative - WIPRO
12.2022 - 11.2024
BDR Candidate - RE:WORK TRAINING
12.2022 - 11.2024
Accounts Payable Specialist - Symbio Energy Partners
10.2019 - 12.2022
Service Manager - Wells Fargo Bank
12.2016 - 10.2019
Personal Banker - Wells Fargo Bank
09.2015 - 12.2016
Lead Bank Teller - Wells Fargo Bank
01.2015 - 09.2015
University of Houston - Bachelor of Business Administration, Accounting
Palm Beach State College - Associate of Arts,