Keydee Pena
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
NYC Department of Education
10.2021 - Current
- Reinforce appropriate behaviors through the use of positive behavior supports
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Collecting data documenting student behavior for instructional behavior
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Account Manager- Immediate Consumption
Liberty Coca Cola
09.2017 - 10.2021
- Execute and close all sales visits
- Collaborate with sales team to identify key opportunities within territory
- Build and maintain strong and long-lasting customer relationships, maintain inventory levels and company assets
- Ensure account meets merchandising standards, determine product’s needs, place and transmit orders in conjunction with existing route sales expectations
- Communicate account activity to appropriate parties such as distribution, District Sales Managers, and Key Account Managers
Shift Supervisor
Lemonade
03.2016 - 07.2017
- Enforced company policies and regulations with employees.
- Implemented policies and procedures to reduce food cost, labor and manage inventory with attention to budget guidelines
- Responded to customer and team member concerns and found resolutions to concerns that satisfied all affected parties
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Bilingual Customer Service Associate-Medicare
General Dynamics Information Technology
08.2015 - 01.2016
- Adhere to all quality control and policies through monthly quality monitoring to verify that all beneficiary’s issues are resolved in a timely manner
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Practiced the “Privacy Rule” dealing with personal identifiable information (PII), and protected health information (PHI)
- Assist consumers/beneficiaries understanding their health coverage options to submit enrollment request to the plan
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service/Sales Representative
Verizon FIOS
03.2014 - 08.2015
- Meet and exceed monthly quota/revenue targets for activations, renewals, accessories and enhanced services
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Initiated step-by-step Tier 1 technical support by navigating consumers through troubleshooting.
Education
B.A Psychology -
CUNY SPS
New York, NY05.2024
Associate Degree in Business Administration & Management - undefined
HILLSBOROUGH COMMUNITY COLLEGE
Tampa, FL05.2016
Skills
- Microsoft Office
- Dependable and Responsible
- Troubleshooting
- Interpersonal Communication
- Time Management
- Teamwork and Collaboration
- Remote Office Availability
- Attention to Detail
- Data Entry
- Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Special Education Paraprofessional
NYC Department of Education
10.2021 - Current
Account Manager- Immediate Consumption
Liberty Coca Cola
09.2017 - 10.2021
Shift Supervisor
Lemonade
03.2016 - 07.2017
Bilingual Customer Service Associate-Medicare
General Dynamics Information Technology
08.2015 - 01.2016
Customer Service/Sales Representative
Verizon FIOS
03.2014 - 08.2015
B.A Psychology -
CUNY SPS
Associate Degree in Business Administration & Management - undefined
HILLSBOROUGH COMMUNITY COLLEGE
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