Keydrene Land
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Respectful performer with commitment to hard work. Driven, excellent math and safety management abilities.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Real Geeks
6201 Hillcrest Ave Unit 200 Dallas, Tx 75205
11.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues.
Senior Onboarding Specialist
Capital One
8066 Dominion Pkwy
05.2019 - 11.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Responsible for verifying employment documentation, proof of residence, following security guidelines and contacting clients via email, phone and video meetings if any information is missing to help make their car buying experience better.
Assistant Manager Technician
Sunflower Shoppe
01.2017 - 05.2019
- Performed series of duties such as inventory control, product pricing, purchasing merchandise from vendors and customer service
- Ensured facility is operational prior to opening, during and after business hours
- Budgeted expenses weekly and shared this information with upper level management
- Effectively managed time throughout business hours by creating projects for fellow peers and to accomplish
- This included floor remapping, inventory redesign and maintenance of day to day uses of equipment
- Educated customers on product selections by giving them options based on products in mind and information based off what was in the database to best suit the customer's needs
- Read and interpreted blueprints, specifications, charts and tables.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues with components and isolated faults prior to implementing corrective actions.
Education
High School Diploma -
Mansfield Summit High School
05.2015
Skills
- Troubleshooting and Diagnosing
- File and Records Management
- Attentive and Observant
- Customer Relations
- Asset Securing
- Technical Documentation Reading
- Mechanical Fabrication
- Quality Assurance Inspections
- Interpret Blueprints
- Hydraulic tool expert
Timeline
Technical Support Specialist
Real Geeks
11.2021 - Current
Senior Onboarding Specialist
Capital One
05.2019 - 11.2021
Assistant Manager Technician
Sunflower Shoppe
01.2017 - 05.2019
High School Diploma -
Mansfield Summit High School