Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEYERA ALLEN

Lake Charles,LA

Summary

My unique combination of education, skills and work experience has allowed me to develop my strengths in customer service, problem solving and multitasking. Because of my varied background, I am a resourceful and creative problem solver. I can always find multiple solutions to even the most complex problems.

Overview

4
4
years of professional experience

Work History

Healthcare Representative

StarTek
12.2024 - Current
  • Facilitated communication between patients and physicians regarding treatment plans and follow-up care instructions.
  • Communicated with insurance offices to verify service eligibility for authorization requests.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified patient demographics and insurance information in electronic system.

Customer Service Representative

Activus Connect
11.2023 - 04.2025
  • Handled diverse leave requests while adhering to company policies and relevant laws.
  • Clarified policies and addressed employee inquiries.
  • Managed comprehensive documentation of leave claims, encompassing medical certifications and authorization approvals.
  • provides comprehensive administration of the leave of absence process, including eligibility determination, documentation management, and communication with employees.
  • Ensured accuracy in payroll adjustments during employee leaves.
  • integrates leave management with other employee benefits, such as healthcare and financial wellness, providing a more holistic employee experience.
  • A cloud-based platform for managing and tracking employee leaves, designed for large organizations (2,000+ employees

Healthcare Customer Service Representative

Sagility (Seasonal)
09.2023 - 12.2023
  • Respond to an average of 60+ customer inquiries daily via phone, email, and chat, providing detailed information about insurance plans, coverage options, and claims processes.
  • Handled processing of new enrollments, changes, and terminations.
  • Coordinated submission of insurance claim paperwork for customers.
  • Addressed benefits, billing discrepancies, claim denials, and service interruptions.

Data Entry/Receptionist

Clarios Remote
04.2021 - 10.2023
  • Handle scheduling appointments, manage mail, and maintain office supplies for seamless operations.
  • Providing a positive first impression by greeting visitors in person or on the phone.
  • Keeping the reception area clean, organized, and presentable.
  • multitasking and prioritizing tasks as I managed both face-to-face interactions and administrative responsibilities.
  • ensure the smooth flow of communication and operations within the office.

Education

Data Processing Technology -

Sowela Technical Community College

High School Diploma -

Jennings High School
Jennings, LA
2011

Skills

  • Customer Service
  • Patient communication
  • Insurance verification
  • Referral coordination
  • Claims processing
  • Ms Office Suite
  • Electronic record management
  • Interpersonal skills
  • Medical Terminology
  • Decision-making
  • Debt recovery
  • Adaptability
  • HIPAA compliance
  • Attention to detail
  • Time management
  • Documentation management
  • Conflict resolution
  • Relationship building
  • Patient confidentiality
  • Critical thinking
  • Analytical thinking
  • Health Care Regulations
  • Proficient in Oracle and SAP data entry

Timeline

Healthcare Representative

StarTek
12.2024 - Current

Customer Service Representative

Activus Connect
11.2023 - 04.2025

Healthcare Customer Service Representative

Sagility (Seasonal)
09.2023 - 12.2023

Data Entry/Receptionist

Clarios Remote
04.2021 - 10.2023

Data Processing Technology -

Sowela Technical Community College

High School Diploma -

Jennings High School

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KEYERA ALLEN