Keyerra Mosley
Converse,TX
Summary
Accomplished professional with a proven track record at H-E-B Grocery Stores, driving customer satisfaction and sales growth through strategic team development and innovative problem-solving. Expertise in cultivating long-term client relationships and optimizing data entry processes led to significant improvements in customer retention and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer/ Bakery Rep
H-E-B Grocery Stores
Universal City, TX
11.2007 - Current
- Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
- Tracked inventory levels and ordered supplies as needed.
- Established positive relationships with customers through effective communication techniques.
- Performed administrative tasks such as filing documents and updating records.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Managed daily operations of a team up to 10 bakery staff members.
Education
High School Diploma -
St. Philips College
San Antonio Skills
- Team Development
- Technology-Driven Problem Solving
- Customer Retention Techniques
- Network development
- Customer Support
- Data entry proficiency
- Client Engagement
- Personal Safety Training
- Public Engagement Initiatives
- De-escalation Techniques
Affiliations
- Community Outreach
- Meals on Wheels-volunteer
- Read 3- reading and Comprehension for the youth
Timeline
Customer/ Bakery Rep
H-E-B Grocery Stores
11.2007 - Current
High School Diploma -
St. Philips College
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