Keyerra Robinson

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Used Epic to schedule appointments.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Managed approximately 100 incoming calls, emails and faxes per day from customers.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Followed document protocols to safeguard confidentiality of patient records.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.

Assist patients with grooming, bathing / showering, and dressing

• Measure and chart vital signs
• Administer medication and maintain a journal log of distribution and signature for each prescription
• Manage and restock supplies
• Work with doctors to assist in well managed care and physical therapy
• Transport patients to doctor’s appointments, grocery store, personal shopping, and on outings
• Document incident reports with high attention to detail
• Maintain confidentiality of proprietary information
• Promote positive relationships with patients, families, management, and staff
• Supported needs of 6 residents under long-term care.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.